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  • So I chased ACER, and was told a different story in that the main board was replaced and not the processer, but things weren't right still when tested & ACER attempted to supply me with a replacement computer. ACER couldn't find an equivilant model to replace mine and are now giving me a full refund on the original…
  • He couldn't give me an estimate - I'll contact again in two weeks if I hear nothing At least in the meantime I have a Dell laptop to use at home - However this is only 18months old (outside warranty) and has a failing hard drive. Not having much luck am I!
  • Not heard anything from ACER since they received the faulty PC two weeks ago. Slack moment at work so attempted to get a update via 'Live Chat' The agent has just told me the processor was identified as faulty and they're awaiting a replacement Bit rubbish their still waiting for the part after two weeks - anyway, not much…
  • Agreed - must be some arrangement where ebuyer is just acting as a 'web store' presence for ACER? I maybe of course talking rubbish as I haven't checked if ACER have a web store
  • Small update: - 1 - EBUYER refered me straight to ACER. 2 - ACER then had me return the computer to factory to eliminate any of my software causing the issue. 3 - Once done I confirmed back it was still the same 4 - ACER have now arranged collection on Jan 2nd Next update to the thread when I know what the issue was (I…
  • Thanks - have contacted the supplier (ebuyer, UK) as to next nexts I'll keep you posted as to progress
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