neilf New User

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  • finally fixed problem solution was update bios from acer support site and update elan PS2 driver as well not sure which one fixed problem, just glad to have it back.
  • tried that (and rolling back the driver for this device) and it didn't work !! so now I'm left in limbo, the touchpad doesn't work after the update and acer point at microsoft and microsoft point at acer I know that other users have the same problem, so what is the solution ? as this laptop is still under warranty I think…
  • more info from event log, this is the initail failure: Log Name: Microsoft-Windows-Kernel-PnP/Configuration Source: Microsoft-Windows-Kernel-PnP Date: 13/11/2013 23:57:54 Event ID: 400 Task Category: None Level: Information Keywords: User: SYSTEM Computer: neils_laptop Description: Device ACPI\ETD0504\4&aadcb7b&0 was…
  • I have the same problem and it occured after a windows update device is ELAN PS/2 Port smartpad installed driver is from ELAN version 11.6.11.2 as far as I can see the driver is the same as before the windows update but has stopped working this should be easy to reproduce for acer labs and hopefully fix ASAP
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