mmaarrkk New User

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  • Currently on its way to being resolved.
  • No as I didnt know it was damaged until I turned the laptop on, it was not delivery damage as the box is fine. So lets look at the facts so far. I sent it to them as it would not charge. (no mention of broken screen) They called me on the 26th to say motherboard was faulty, they have requested a new one 10th October I…
  • In regards to the repair, I have repaired it myself, as suspected it was a lose wire on the DC jack. I have already mentioned there above. So whats your advise in regards to me sending it with a working screen and recieving it back with a broken screen?. As well as the wi fi chip not plugged in nor screwed down, screws…
  • How do I go about getting a indepent computer inspection done, is there a certain person that has to do it?, i.e qualifed with a certain degree qualifcation etc?. I do have a few nearby computer shops.
  • Is it strange that the repair invoice would not mention the DC power jack cable on it at all, or would that be supplied as part of the motherboard?. I have not had a phone call from them but have recieved a email from someone.
  • I do notice no one from Acer (or is it infotech employees?) have replied to this topic. Item reported damaged on the 18th September with the below questions asked 1)May I now is there changes caused on the unit? 2)May I know is there damages caused on the unit? 3)May I know is have you tried to turn on the unit without the…
  • Right pictures never turned. Laptop has turned up today so I thought i would repair it myself. Low and behold it was a loose wire on the dc port, resoldered it and all fine, turns on and charges. Turn the laptop on and bang, there is a MASSIVE crack across the screen, I am fuming. There was no report of damage to the…
  • Really I was under the impression they will keep the unit until i pay the 55pounds fee. IIRC It was 5 flashes on the power button, 1 second intervals? and same length flashes
  • Still awaiting pictures.... I wouldnt say it has been damaged by them accidently, but pretty sure that the invoicd 250plus bill is more then they would earn from Acer from doing a warranty repair job. i have tried searching for the lights flashing but didnt find a answer (just lots of questions). i would acutally like to…
  • Hi Vince How comes the phone call last week to say the motherboard is at fault and they will replace?. No mention then of any other damage, ESPICALLY the screen, surely that is something that would mention sooner rather then later. I know for a fact the laptop was working fine except for the charging issue which was…
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