kcirtapp

Tinkerer

Comments

  • I want to update this post. I was able to get a hold of corporate customer service, and the whole customer service experience changed 180 degrees. I worked with Jennifer, and she was absolutely great, communicating and resolving the problem in a professional manner. They sent me a new replacement computer and I received it…
  • I am glad you got your computer back, one week seems reasonable to me including shipping time. Maybe I should have shipped it to the UK facility, it might have been faster... Mine has a motherboard problem as well.
  • I am in the US. They have only one repair facility for the whole country in Texas, and their spare part warehouse is at a different location, at least that's what the customer service rep told me. You seem to get a little better customer service than we in the US, at least they pay for the shipping. They do pay for the…
  • I know, I had to pay for shipping to the repair facility, understanding mine is a $1700, one month old computer. Opted for over night service so it would get there faster. After they received it the next morning, they did not even look at the computer for six days, and since then, two weeks now and counting, it is under…
  • Hi, The status on the computer does not update while they are working on it, mine has been under repair for two weeks now with no ending date. Call the US number (254-298-4000), I was able to get little information from them, though not much. Their repair center is disfunctional with the part inventory at a different place…
  • I can fully agree with you, customer service at Acer is non existant. My Acer Aspire S7 has been in repairs for three weeks (a broken motherboard on a one month, $1700 computer), and no one can tell me when I will receive the machine back. If you buy an Acer, buy two to have one on stand-by, or even better, don't consider…
  • So what did you do? Did you buy another computer? Are you going to sell this one once you get it back? I don't really trust them that they can fix it and that I will have a troubled computer forever. Just feel kind of bad selling it to someone, it is like selling a lemon when selling your car, and the car company just…
  • I have the one with 4GB Ram. I wanted to warn you that customer service is absolutely horrible, mine has been in repair for 3 weeks now because of a broken motherboard. No word when it will be done, no updates from Acer, the computer was only a month old. If there is a problem, call the US number directly, some there were…
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