jvnanu

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  • Thanks, I will try that tonight. There is now a third issue that I'm dealing with. The issue that I described above where opening the screen will turn on the backlit keyboard but not the screen and I won't be able to do anything without holding the power button and restarting continues to happen every few days. Friday, I…
  • The problem persists. I checked the setting on Acer Quick Access and disconnected the USB dongle for the mouse. I manually put the device in sleep from the power menu last night. Battery completely drained this morning. Battery status screen shows full bars throughout, 1 hr 3 minutes sleep, 3 h 6 min screen off, 5 hr 48…
  • Thanks! That version works and I've disabled the "power off USB charging" setting. I'll test again this evening. Last night I tried to manually put the device to sleep. I woke up again to 0% battery, but there's now a third version of what I'm seeing in the Power & Bettery menu... The battery level bars show 100% overnight…
  • I did a quick search on the forums for this but all I could find are older posts. They reference various changes to the registry or suggestions to rename various folders/files. I also found a post that suggests Quick Access will remove/stop/replace/modify the above service in some way that may lead to WiFi not functioning…
  • "Service 'Radio Management Service' (RMSvc) could not be stopped. Verify that you have sufficient privileges to stop system services." Installation is stuck and can't go past this point.
  • Worked in Edge, not in Chrome. No antivirus other than Windows. I'll check that setting now and see. I thought the problem had been solved by reinstalling the battery drivers. I left it overnight and it drained to 99%... but then I left it overnight last night and it drained completely again. This time, instead of the…
  • Chrome and Edge are both blocking the download as malicious. https://www.acer.com/ac/en/CA/content/software-windowstools
  • Thanks for the suggestions @egydiocoelho. I don't have Acer Quick Access installed. I did a fresh Windows install when I got the computer. I did check the bios version and I have the latest version of Panel ID.
  • I'm also having another issue, maybe related, I'll post here but might make a new thread. On two occasions I opened my screen after the computer was asleep, hit enter, I the backlight turns on on the keyboard but the screen is blank. Nothing I seem to do can get the screen to turn on and I need to shut it down and turn it…
  • Nothing is plugged into the USB ports. I chatted with Microsoft support and their suggestion was to remove my battery devices from device manager and restart in order to reinstall the battery drivers. I believe that seemed to fix it.
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