jumpingjuniper New User

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  • No, I haven't done it yet, been traveling and wanted to wait till I got home, I'll do it first thing in the morning.
  • Yes, I saw that screen and it gives me one more date, but still not as far back to the day before I lost sound. I remember a previous laptopI had, a Toshiba I think, allowed me to enter any date I wanted. I won't have the repair done here, I'll be back in the states in a couple weeks and will deal with it then.
  • Thanks for your help. Before I do the reset, let me ask you a few questions. (1) If I try the reset and it doesn't work, have I voided the remaining time on the 1-year warranty with Acer? (2) I have read that some people with this same problem were able to recover audio by using a w/l bluetooth speaker, and some by using…
  • Good idea, but the Realteks aren't there I uninstalled and reinstalled a couple times. I'll install again.
  • No way can I get it to accept a restore point prior to Nov. 23. I guess the next step is a factory reset
  • No, I can go into "create restore point" in system properties, type in Nov. 21 2017, 1:15 P.M., a minute later it tells me I have successfully created a restore point, I go back toestore system files and settings" and the same dates are there, nothing further back than Nov. 23.
  • I can go into control panel - system and security - security and maintanence - recovery - configure system restore - system properties - create a restore point, then it asks me to put in a description, and I typed Nov. 21, 2017 12:15 P.M. After about a minute I get a message that I have succesfully created the restore…
  • Yes, I have finished backing up all my pics, music and documents and attempted to do the restore point. The day the music died was Nov. 21, but system recovery gives me only the option of Nov, 23, 25 and 29. Is there a way to go back to Nov. 20? And if this doesn't work I guess I'll have no other option but the system…
  • May 1, 2017 I bought this on Amazon. Problem is, I am currently out of the country and will be returning Dec. 15 through Jan. 3 and will be leaving again for South America. I'd be very surprised if you tell me that under the warranty, I could ship this laptop to you, have it repaired, and then returned to me before I leave…
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