jck31 New User

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  • This is for IronFly. Thanks so much for your attempt to help with our problem. Sadly, I am returning this otherwise "delightful" Aspire V5-573PG-7400. Acer Tier 2 tech confirms that during pre-production setup, the 1920 x 1080 IPS touchscreen was eliminated from this model. The problem arose by the store's database not…
  • IronFly said: > Can you please find the part number of your V5? > something like that: > Part Number: NX.MQ8AA.001 The above is correct. That matches the first half of my serial number reported by the Acer Information utility AND is as per product description on sales web site for the V5-573PG-7400.
  • IronFly said: > Try a last thing: > On device manager, right click on the monitor and choose uninstall. > Reboot ans check available resolutions. Good thought. Did the above. Apparently on reboot it found "New Hardware" (as older Windows used to advise -- 8.1 said nothing) and came up normally. Available resolutions remain…
  • Again thanks, IronFly. But alas: . . . Advance Settings, Monitor Tab . . . as you suggested, brings up a windoow for the "Generic PnP Monitor". The box next to "Hide modes that this monitor cannot display" is unchecked AND one cannot check it ('is greyed out'). Text says, "Clearing this check box allows you to select…
  • Thanks again, IronFly. Did that, but no improvement. Went online chat with an Acer support rep. last night. He was quite helpful, nonetheless. He sent me a link to a newer BIOS, so that's been updated from v2.28 to v2.29. And, as you suggested, he sent link to the "latest" Intel VGA/Graphics driver and that was installed.…
  • Thanks for the reply, IronFlly. The same graphics program is there as it is when right-cllicking on desktop and selecting graphics properties OR resolution. There is a limited range of resolution adjustments which will give one 720p or slightly better, but no choices in the desired range of 1920 x 1080. It looks like we're…
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