gloriabouse

Tinkerer

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  • Update on my Legacy problem. Windows did an update on my Acer a few days ago. It took a long time so I left and when I got back home turned on my laptop forgetting about the update. I then noticed some changes and after a few hesitations I opened up my Legacy software, then opened up my browser. I went back and forth with…
  • Thanks you for all your help. I light bulb went off yesterday after I reinstalled Legacy and Windows shut it down. I am going to send a customer support request to Windows. I got so far then didn't have a snip it of the message. I should have gone this route before but never gave it a though. If and hopefully when the…
  • The message I get is " Legacy Genealogy Software for Windows has stopped working. A problem occurred and Windows will notify you if a solution is found.
  • I had my laptop and my main computer and checked the legacy files to see if there was something on the customize page in legacy that I had not checked. So today I got with the Legacy user group to see what files that I don't need. they worked with me and I cleaned my files up. then I uninstalled legacy again and…
  • Windows ver 1803 Windows 10
  • I've done multiple uninstalls and reinstalls. even wiping it off my hard drive and reinstalling it on my external hard drive and reinstalling it again on my c.drive. I also downloaded it directly from the website. I did a mirror image of both main computer and laptop to see if I had any options turned off in Legacy. I will…
  • Oh, sorry guess I misunderstood. There are no programs that freeze up at all on my computer.
  • All programs freeze up when I open Legacy. Yesterday I tried to do a Media Relinker which must open my File Explorer to extract the photo file on Legacy. Windows came up with a window telling me that Legacy has stopped working and Windows will shut down. When I did a troubleshoot Windows tells me that the programs is…
  • Ok, well that didn't work. I uninstalled Mcafee. Rebooted but my software Legacy still freezes up. What about the BIOS that Legacy says might be the problem?
  • Looks like I do have Mcafee. Should I uninstall it? I don't need it cause I run Windows defender.
  • I don't know but I'm going to check right now.
  • I have an Acer E5-523-9KP Model Number ************************* I have the Deluxe edition of Legacy Ver 9.0.0.226 The latest update [Post edited to remove inappropriate or personal content -Acer-Harvey]
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