emac72 New User

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  • So I took the tablet to the Microsoft store and they verified that my usb - c port was doing charging only. At that point I called acer service and set up a repair ticket and once again took it to the repair center to be fixed. I got the tablet back and they had replaced my motherboard (again, as they had replaced it…
  • Strange right. It is so annoying. So far I am glad I did the warranty fix. Since it is hardware it was never going to get better...only worse. The forums mention other Motherboard issues so I wonder if it is just a QC problem. 
  • I would call Acer support to troubleshoot. Give yourself some time.
  • So I got the repair report and they verified that it was a tablet problem and not the keyboard. It seems to be a hardware issue. With the replaced mainboard I have been going strong for a few days without any issues on connection with the KB...though now my usb c to VGA adaptor is not working. Also, they shipped it back…
  • So I got the warranty fix done and just recieved my device back today (I live in TX about an hour away from the repair center). On the repair slip they noted that they replaced the motherboard and also the keyboard. Mine is an I3 128gb with 4 gb ram. I plan to call them tomorrow to get more information. So far no issues…
  • Just after you replied it started happening again for me. So frustrating. I have started a warranty fix. I will let you know what they say it is.
  • My understanding is that bitlocker is a program that is available when one has 10pro. You should be able to type "bitlocker" into the search bar and then click on the program to start the process. If it is not allowed on Acer it should let you know.
  • Thank you for this solution. While it is slightly annoying it has worked for me so far. What is really frustrating is that it runs in tablet mode as well (which is unecessary). Acer please solve this. I was going to send in for repair until this solution came up but as far as I can tell this is a software/driver issue with…
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