dkemp New User

Comments

  • Hi everyone, The latest feedback from our Acer Dealercare is thus; "Having checked this and after discussions with our Repair Centre and Acer PA, it seems to be an issue with your preload or custom OS. The issue does not occur on our Preload and we haven’t seen this issue at all, other than on your units I’m afraid." It’s…
  • Hello everyone, I've received an update from our dealer care person at Acer. Having received a machine from me for testing, it is now acknowledged there seems to be a wider issue here and he has suggested a 'new driver altogether' may be required to fix the issue. He is going to be in contact with Acer in Taiwan to see…
  • Hello Cory, The problem with running the TMP645-M with the 10.18.15.4528 driver is that it doesn't always manifest. I've use my PC for two days and it has not lagged/popped up the message once. I've mainly just been checking mail and access web pages so nothing intensive. On another day where I may be working across two…
  • Hi, Yes, that was also suggested here previously and it has no effect. I think in this instance, becuase it is a driver supplied via Windows updates, it is not technically a manufacturer driver and so is not captured by this option.
  • Hi, I have tried this previously but I get a "There are no updates to Hide." message. My company has a dealer care agreement with Acer. I'm going to go back to my contact there to see if they can get a change to their "manufacturer recommended" driver to one that works for the P645-M Travelmate. I'm seeing lots of people…
  • Hi, That's the method I usually follow but when i try it Windows reports back that "The best driver software for your device is already installed. Windows has determined that the driver software for your device is up to date." So despite the driver I'm trying to use being a more recent version, windows seems to prefer the…
  • Hi JordanB, Thanks for the update. I downlaoded the driver and when I initially tried to update (using the 'have disk' method) windows reported I already had the best driver installed. So, I uninstalled the display adaptor and ticked the box to remove the current driver. I then performed a scan for hardware changes and a…
  • Hello everyone. An update. I've been in touch with our Dealer Care representative at Acer UK and he provided me with an alternative driver to try (15.40.3.1.4248). So I disabled the ability in Windows 10 to update devices via Windows Update, as explained in my post previously, and then disconnected the device from the…
  • I forgot to add. I mentioned originally I was having a problem with any driver I installed being removed and replaced by Windows update in Windows 10. This can be disabled. The details on how to turn this off can be found here: http://winsupersite.com/windows-10/stop-automatic-driver-updates-windows-10 (Opens in a new page)
  • Hello Cory, Thanks for the details. The current driver version, as installed by Windows 10, is 10.18.15.4248 (probably should have mentioned that in my original post). I'll give the one in the link a try and update on here what the outcome is.
  • Hello, Thanks for posting this update. The previous suggestion of rolling back the drivers did resolve this issue for us, but I'll see If I can get this on to one of the affected devices and report back the outcome. Thanks again.
  • Hello Cory, I've just checked again (the first time since my initial check first thing this morning) and I am now able to access the UK site. To be thorough, I also checked on the US site as well and that's working too! Thank you for getting this raised. As a side note, is it possible to have a link somewhere on the site…
  • Hi JordanB, Thank you for the info. I'll start looking in to this with the machines immediately available to me. We have over thirty S7 devices on our estate (purchased over the course of a couple of years) which are predominantly running Win8.1. I'll have to look in to the hardware configfuration on each as it comes up…
  • Just so you are aware. Still no access this morning to either the UK or US sites for downloads.
  • Hi JordanB, I've been supplied the following number for one of the devices: S7-392-54208G12tws
  • Problems with the US site too. Seems to be sporadic as one of my colleagues did access the UK site succesfully a short time ago. I've tested this on our LAN and an ADSL connection directly on to the Web so am pretty sure it's not a network issue here. If it helps, this is the error we are seeing. "Sorry, an error occurred.…
  • Thank you Cory. A few of us in the IT department are trying to access the UK driver site with no luck. I didn't know the US site was a seperate entity so will try there. Thanks again.
Avatar