bully Troubleshooter

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  • Thanks. I don't know if it had anything to do with it but I actually changed the boot order in the BIOS and things seemed to speed up. The SSD seems to have 'bedded in"; the start up time is down to typically <20sec and jobs like a Macrium Windows back up run at twice the speed of the old HDD which is now just storage. The…
  • Well, i did upgrade my HDD to an m.2 Pioneer APS-SM1 120GB. The Procedure was simpler than i though - i just cloned using Macrium Reflect. Then i removed the old hdd expecting to have to make adjustments to the BIOS but it just booted automatically using my new ssd. Unfortunately, the start up time improved only marginally…
  • Thanks, I think i managed it. I had to create a custom plan - i couldn't just unselect 'Balanced' - which seemed long-winded. I'll see how it shapes up.
  • Thanks. I checked using the Intel driver and support assistant and i have the latest graphics driver. I did update the bios to 1.21. I'm not sure what you mean by 'your power plan set to high performance'?
  • Thanks. So given the problem, do you have any idea what could be causing it? We seem to have ruled out graphics card, HDD and processor. Might insufficient RAM be the problem?
  • Thanks. I'd be interested in your opinion. The full spec: Acer Aspire E-14 (E5-475-31NV) Laptop, Intel Core i3-6006U 2GHz, 8GB DDR4, 1TB HDD, 14" LED, No-DVD, Intel(R) HD graphics 520, WIFI, Windows 10 Home.
  • I did a while back but - if my memory serves - it made things worse, so i rolled back.
  • Thanks again for your replies. I don't seem to have as many options in my intel settings - nothing i can see that would make a difference. I guess i just bought the wrong laptop for what i want, but it's difficult to know before you try. Perhaps i really need a 'full HD' screen to stream 1080p video.
  • So nothing i can do to improve display performance?
  • Under 'display adaptors' i'm just showing Intel(R) graphics 520. But the model is a E5-475-31NV.
  • Thanks - i'm still unclear where PCIe comes into all this? Is there any upgrade that will help graphics performance? Before i bought this laptop i found a consensus on various forums that an i3 processor was easily sufficient for watching streamed HD video. But the machine seems to have limitations that make it pretty…
  • Thanks. I saw the other thread and that's partly what confused me. I may be making some headway here. Do the 'three-pronged' M.2 SSDs fit into the 'two-pronged' socket on the motherboard? It looks more compatible with the 'two-pronged' NVMe SSD. Is the socket on the motherboard a SATA socket or a PCIe socket or somehow…
  • Thanks, i very much appreciate the reply but i'm afraid i'm not much wiser. It's hard find any of the model SSDs in your list - most seem to be superseded/ebay only. And all the nmve and the PCI express stuff completely confuses me. Looking at it from a different angle, would this item - or one of the same spec - do the…
  • So much for acer "service". The singapore office (where the email went) eventually emailed back and said they could not help and told me to contact the UK office (service-uk@store.acer-euro.com) and they just keep bouncing my emails. Perhaps someone here can tell me which firmware i should use on this model. Please? (Acer…
  • Thanks, but it's not the speed of the cursor. It's more the fact that as soon as you touch it it takes it as a click and things like scrolling are very difficult. Web pages with lots of 'traps' are a nightmare. Also there are different firmware updates but no indiction which one i should use (and not just for the…
  • Thanks for the reply. I did try that. In the end i found the solution was to wait until the start of (yet another) reinstall process and then press the power button for a few seconds till the machine shut down. Then i powered up while holding F2 down and went into the bios where i restored the original settings and the…
  • Thanks - it certainly wasn't known to me! I couldnt find any intel settings to adjust the size of the TV screen, but luckily i found the zoom option on the TV did the trick. Most disappointing effort from intel.
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