bobf53 New User

Comments

  • Bit the bullet and bought a recovery drive from Acer. It seems to have worked. The PC is running again, back to as-bought configuration. The windows 10 version is 1510, I think, and the one that failed in update was 1803. Now that we have a recovery drive we might attempt the update again. Thanks JackE and egydiodoelho for…
  • Thanks, I'll look into that. I've tried to reset about 12 times now, and it's starting to make me think of that definition of insanity: expecting a different result when you do the same thing over and over!
  • Three times so far. Each time I got the "there was a problem ..." message. I can try some more if there's a decent chance it will work eventually. The "cancel" button loops me back to the options screen so it's fairly easy to try again ... unless it's better that I cycle power each time?
  • That sounds promising, but I'm not sure if I understand. Are you suggesting I use a SATA connection to another PC, find the recovery partition, and copy it to a thumb drive? If that's correct, it sounds worth a try. Any special thumb drive configuration needed? To make the Acer boot from the thumb drive, would I need to…
  • BTW, here are the info and boot screens from BIOS setup. Looks like the bios has not been updated. AFAICT, the hard drive settings are OK. One other thing to mention: we have been able to connect a SATA cable from the HD to another computer and read data files. Does that give me a way to try and fix the problem? I…
  • I agree the bios menu seems intact. I tried alt-F10 (holding alt and pressing F10 repeatedly at power-on). At the Acer logo there is a message to "please wait" and eventually the options menu came up. I chose * troubleshoot/reset this PC/remove everything *. Then things went differently from the video. A "getting ready"…
  • Thanks, but no luck so far. I tried STRDB_Recovery.rom and also STRBDX64.fd. Machine says something about "starting repair" and not much of anything happens for a while. Then I see something about "starting diagnostic" and soon after the machine puts up a blue screen: "Automatic Repair. Your machine did not start…
Avatar