allanh New User

Comments

  • I'd contact Support and see if you can send it in for servicing if it's still under warranty. https://customercare.acer.com/customercare/Default.aspx
  • khenley wrote: Having the same problem, the screen is black but the blue light signalling the c720 is awake. ... whats happened and how can I get the screen images back? what happens when you boot to recovery by pressing the Esc & Reload & Power buttons at the same time?
  • So after doing a USB restore with the Chromebook Recovery Utility, the problem appears to have been resolved. I followed the steps laid out here: https://support.google.com/chromebook/answer/1080595 So far, the problem has not reoccurred. However, the Utility only downloads the latest version of ChromeOS. Due to specific…
  • I'm experiencing a similar issue with several of our C720 Chromebooks. When opening the lid to turn on the Chromebook, the blue light turns on, but the screen remains black. Attempting a hard reset with Reload-Power does nothing. Using Esc-Reload-Power combination does send it into developer mode, at which point, we are…
Avatar