aleunge Troubleshooter

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  • Great that you figured it out Stephane. Nice work. For the W3 and W4, powered hubs are indeed recommended for USB/DVD drives (especially for something important like recovery). Some USB and DVD drives actually would work without the extra power but it's kind of a crapshoot.
  • Or try holding onto the power button for a long while until the screen turns off and then boot up again.
  • Do you have any other Acer software installed? Acer Live Updater perhaps so you can install Acer Management? The important thing is you have a recovery partition to begin with, regardless of if you have Acer Management. Can you do a factory reset via the built in Windows tool? (Change PC Settings from the Charms Setting…
  • Heya datalp... the W3 has serious issues when doing restores. A mega bummer indeed. Without using the recovery disks, did you try booting up while pressing F8 (you'll need a USB keyboard, UTG adapter)? Since it looks like you've past the BIOS/UEFI, there might be a chance you can boot into recovery and then use "Advance…
  • Heya Rocco99, Forum user wvillanueva and I are still trying to see if we can figure out a working recovery process. He has a working recovery USB from my machine and will see if it can work for his (and then hopefully means it will work for the rest of the peeps). He hasn't gotten a chance to check yet, but we'll report…
  • It's great that's working out for you, but having a full installation of win 8 or the factory installed win 8 shouldn't have any effect on this freezing issue since it's either hardware (wouldn't matter what OS altogether) or it's Acer provided drivers/software, which you should be installing even on your own win 8.1…
  • Hello Acer Blayn. BIOS 1.13 as well with all Win 8 updates. Freezes aren't very common, perhaps 2-3 times over a month or two? But definitely not present for the older W3. Not sure if you know this yet, but it's also widely reported that our W4 sometimes do not power down properly (happens more than the freezes for me).…
  • Good detective work and good luck man! I'm actually surprised Acer hasn't released any updates for the W4 recently. They were very prominent with the W3.
  • Hey Rocco: 1. AFAIK, recovery disks do not come with the device. That's also why I inquired about it with Sharanji, whom did not answer. People who paid for the recovery disks and find out that the disks actually brick their machines are really in it for a nasty surprise. It looks like Acer is aware of it too, but decide…
  • How often are your freezes? And do they really show up during heavy workload? Being often and reproducible with a stress test somehow tells me perhaps I'm dealing with something different. My freezes are far and between and they happen randomly and not while I do intensive tasks like Photoshop and Illustrator work. It…
  • Sharanji, is Acer aware of the issue a lot of us are having using those Acer supplied recovery disks? For the 32GB version, we purchase the recovery disks from Acer because our tablets don't come with them, but there is something inherently wrong with the disks and it effectly "bricks" our tablets when it gets stuck during…
  • Hey guys, wvillanueva and I are trying to see if we have a user solution. We'll report back when we find out. Otherwise, the only method I've found so far is sending it to Acer for resetting....... JakeDem12, I would hold out on reformatting if you have a working machine, although there might not be any issue for you if…
  • FYI, I've only had about three crashes over a month's time so it doesn't quite happen a lot. And when it happened, it seems rather random since I might not be doing much when it freezes. Good luck though! Let us know!
  • PM-ed you. Check your messages, bud.
  • Just an update on my recovery issue, Acer returned the W3 after warranty repairs and it looks like they've replaced the motherboard (and reloaded the OS of course). I've always thought it was a software issue, mainly due to the fact that the W3 originally does not have any method of recovery other than from the set of…
  • Thanks for that. I've already checked for the last couple of freezes and I don't see any logs at all. But I'll keep an eye open next time and wait a little longer. worried that I have a dud though if no one else have this issue...
  • Man, Acer really has to figure out all of the Bt issues then. Looks like a mix bag when it comes to Bt devices. If anything like the W3 and that video driver issue (I remember!), Acer should have a fix sometime in the near future... Hopefully.
  • Is it the acer bt keyboard specifically for the w3/w4? Mine with the issues is. (no real problem with the generic Bt mouse though) or try those Lenovo drivers someone posted?
  • Hmm.. that's weird. I was able to boot up off a few Win 8 USBs without issue. That's how I cleared the partitions so I can use Acer to do a complete restore (including Acer partitions).. that didn't work anyway though. I've also tried command prompt in recovery to attempt deleting of the auto setup file in the Acer…
  • You could still get a full Windows 8 disk and install it on the W3... although that's only really feasible if you have one lying around (or perhaps a trial) since purchasing a license isn't exactly cheap. Or perhaps get it serviced and use third party software to back it up before using it, which is what I'm planning on…
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