TracyFortune

Tinkerer

I understand this is a user's forum, and I appreciate your time & effort tremendously. It doesn't excuse Acer, as a company, at all. This is merely more of the, "frog in the pot", imo. Expect less and less and be grateful. I wholly disagree. If Acer were a reputable, decent company, they WOULD assign reps to these forums.…

My gripe is that the authorized parts seller for Acer is selling 2-3 yr old, dead batteries and then trying to shirk the warranty. On top, when they receive it they can literally say anything, and I'd have no leg to stand on. I know this laptop is pristine because I recommended the purchase and was the only person who ever…

"If the new battery couldn't be properly conditioned before even trying to use it in the laptop for the first time --- meaning it was plugged in and charge LED turned from blinking orange to solid orange to solid blue --- then it's more likely that it was in a very low critical state of charge to begin with. This can…

So, it's now the following day, same blinking is happening. Can you speak to the posts at this forum and elsewhere relating to a BIOS flash fixing the not-charging battery issue? I just wish I had a UPS. It would be my luck to have a freak power cut just at that moment (I'm near Perth and it's not uncommon). 🙄

I do know when a computer is powered on (worked in hardware for over 20 yrs). The laptop was completely shut down. When I plugged in the power cable, the LED nearest the power port went orange. 9 hrs later, the light started its slow flashing. As I said, it looks more like the other is merely glowing from the light from…

Update: it's now just after 9pm (9.5 hrs charging) and both lights are orange and flashing slowly. The one nearest the A/C port is bright orange and the one closest to the USB ports is pale orange (though I think it's just reflecting the other's light & not lit on its own). No change on the 30% charge & battery is still…

I'll give it 24 hours and would be thrilled if that's it, but that doesn't explain the fact that it has no power at all even though it says it's at 30%. Then there are all of the posts I found where it took a BIOS update to fix the battery not charging issue. See you in 24.

It is plugged in and when the battery icon is hovered it says "30% available", the little "plug" icon is showing that power is plugged in, yet it is not charging. In the time it took me to get the drive out of the bottom chassis and connected, set up the new user acct (this is a fresh install of Win 10), and get the…

How do Acer support people NOT come to the forums to help? Is that all there is to Acer, as a product? This is a brand new battery provided by Acer? And it doesn't charge. What are your ideas to fix your battery issue?

@ttttt Thanks for that. I tried sales, and they sent me to their supplier. I wrote to them and they couldn't tell me. Said they only supply parts. 🙄

@ttttt Do you actually have the TC-885 and have you replaced it's PSU with something else/generic? Just verifying how you know this is true as I don't want to blow the board. Mine is TC-885/DT.BAPSA.010 Cheers

Assuming this is correct, why is one chosen over the other? Does "Optane w/o RAID" mean, it has Optane but not supporting RAID? Is there a benefit between the two choices I DO have?