Tmart016

Tinkerer

Comments

  • Yeah, unfortunately, we have another one to join the club of never buying another Acer product again. Let me know how it turns out for you! 
  • Hey, so first off there is a way to disable the touch screen I don't remember specifically how to do it but a quick search will lead you to an answer. Unfortunately Acer will not pay out for selling you a defective product. They will send you in a loop of customer service call centers and tell you that any physical damage…
  • Hey buddy I have the same model and had the same exact problem. Acer refused to accept the idea that maybe the screen itself wasn't defective but the design was defective, which lead to my screen breaking during normal use. I argued my case all the way to corporate and the best they said they could do was $150 and it would…
  • If it's a refurb is it possible that they installed a screen that isn't a touch screen? I know a very common problem with that model is the screen breaking and cracking so it's possible someone installed a non-touchscreen display. Either way, you should still see the option in the device manager follow this process: You…
  • It is pretty annoying that Acer fails to accept any kind of responsibility or even admit that the design of the screen was flawed from the beginning. I kept insisting that either the design was defective or that the computer screen was just poor quality since their own tech support told me that it's a "common problem."…
  • I'm in the same boat. Being told that any type of physical damage for any reason isn't covered by the standard warranty is a lie, nothing in the warranty says that but they still refuse to honor it.
  • I'm in the same boat. Being told that any type of physical damage for any reason isn't covered by the standard warranty is a lie, nothing in the warranty says that but they still refuse to honor it. I liked Acer, owned one for years but I'm never buying another piece of garbage from them again. A good laptop shouldn't fall…
  • Definitely not the Aspire R5-571T had it for less than 3 months and the screen broke from being touched. IT'S A TOUCHSCREEN! As Aser's Tech support said themselves its a common problem for their touch screens to just break on their own.
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