SJ300361 New User

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  • Hi - thanks for your suggestions. Sadly, I'm afraid I am not technically competent to access the WiFi/BT card you mention. On the laptop Device Manager / Wi-Fi / Driver tab, the reference is Intel(R) Wi-Fi 6 AX201 160 MHz. I can't find any other references to a card. I used the Update Driver option to look on the laptop…
  • Yes. I changed the setting to n (the other options were ac and ax) The wifi speed has not changed. BTW, on the Virgin router / Wireless Settings, the 2.4 GHz band is set to Channel 1 and the 5GHz to Channel 44. (But 5GHz band is a disaster, once I move away from the room that has the router, so I can only connect to the…
  • The 802.11 n/ac/ax Wireless Mode is set as Disabled
  • The 802.11 a/b/g Wireless Mode is set as 6. Dual Band. The options are only 1-6.
  • Thanks for your suggestion Jack. However, it doesn't matter if I choose 2.4 or 5GHz, the speed is lamentable and 5 is slightly worse than 2.4. I have rigged up a temporary powerline network extender to the office today and am able to use a stable wired connection. This has confirmed that it is the laptop's wifi connection…
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