Rolf-Acer Troubleshooter

Banned

Comments

  • Ah, I see. I was suspecting another situation. I have checked the rom, but indeed, you are not able to disable this notification, other than just disabling your ringtone volume completely (putting the phone in silent mode). However, you should be able to find some helpful apps in the Play Store that allow you to mute this…
  • Hello Normcity, We can check where this is coming from. At first, it does not sound like anything that should be enabled on this phone by default. I have a few questions to see where this comes from: Can you tell me what this alarm is like? Is it like any of the ringtones on your phone, or is it a beep (like, for example,…
  • So far, we have tried to reproduce this problem on some S7's in our office, but they seem to work fine here. I would advise any of you with this problem to recover your notebook (use the Acer Recovery Manager tool in your OS) and after recovering to stock 8.0, upgrade once again without adding any software to your device…
  • Shame to hear the live chat experience was so bad for you. Can't do much about that myself, but good to hear the BIOS solves your problems. It was made to solve this issue, so it definately should. Thanks for confirming!
  • I recently gave this answer to another user with the same problem. Solved it, so here you go: he problem with the arrow-keys not registering properly on the V3-772 machines can be solved by updating your notebook to BIOS version 1.13. Downloadlink here:…
  • It's true you may find newer drivers on the websites of each components manufacturer. But you are correct, the Live Updater tool should be in sync with the Acer download website. The drivers that we put on our website are generally tested and approved by our guys. The drivers on the seperate manufacturers' sites may be…
  • Ok, let's first take the changelog question first: Sorry I did not answer it before, that was not on purpose. I jussed missed the question completely! I do not have the changelog for the BIOS unfortunately. They are commonly not released outside our HQ. I'm sorry, that's as far as I can get with that request. For the…
  • It's a shame of the keyboard, I agree, but if there is only 1 game this key-combo is used in, I can imagine you don't really think of it as a big deal. I think it will also be really hard to find another game in wich you need 3-arrow combo's. The handbrake turns make sense, though. Well, since you use spacebar, allow me to…
  • Hello Nilsb7, That is unfortunately true, three arrows simultaneously often don't work. This is a hardware-limitation of the keyboard. However, a triple-arrow combination is quite uncommon and does not work on many notebook keyboards. I can imagine this is not very good news if you really need this combination. My advice:…
  • The problem with the arrow-keys not registering properly on the V3-772 machines can be solved by updating your notebook to BIOS version 1.13. Downloadlink here:…
  • As I said earlier, I am in the Netherlands. I'm starting to think this may be some weird timezone bug. Can all posters with this problem tell me what time-zone their tablet is set to? Click the clock in Desktop view click 'Change date and time settings...' See what it says in 'Time Zone' Also, in that same window, check…
  • After turning off the device for a full night and powering back on today, the clock is still spot-on. I do know this device is in absolute factory settings (+windows 8.1) and does not have any 3rd party software apart from what was on it out of the box. If you guys want me to investigate some more, please let me know more…
  • Ok, maybe the reason mine has not desynced the time is because I have not done a full overnight shutdown on it. I will test this toninght and get back to you tomorrow.
  • To all posters here, I would love to know if there is a certain procedure I could follow to reproduce this issue. I have a W510 on my desk here, freshly updated to 8.1 and running for a day now (idle though, not actively doing anyting with it). Rebooted a couple of times, but the time is still spot on. Also, have you…
  • Hi again, I've got the final information. Problem found Cause: The microsoft camera app. Solution: Not yet known. Temporary workaround: Don't use resolution higher then 1080p, the camera was not intended to go higher. Some background info: Even though we could reproduce the problem, we have not been able to fix it with…
  • Just a short notice: We are still working on this, more info should hopefully arrive somewhere next week. People are trying hard to find out why it shows resolutions above 1080p. Advice remains the same: Don't go above 1080p, the fix that will be made is probably just a driver-fix that removes the 1200p/1944p options. But…
  • Hello Koen, I'm Rolf, support-employee from Acer Benelux. We don't have our own forum on the Benelux acer-website yet, but I saw your question here and also received your question via our customer service portal. To save my American colleagues some time, here's the info so far: I am currently researching this for you. So…
Avatar