RayP Troubleshooter

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  • Just to conclude this discussion I have decided not to buy the replacement battery from another internet company as they’re not replying to emails and that’s before I place an order. They would probably be a nightmare if the battery didn’t work. I have sent the battery I received on Monday back to China. They have promised…
  • It's the original when I bought the laptop on 31 October 2013. Just short of 5 years. Any calibration would have been done years ago. Nothing in the last 12 months. It looks like I'm going to have to buy from that other supplier as they are the only company who stock a battery listed by Acer. I'll come back when I have…
  • Sorry, but that is not a priority right now. Things have just become worse. My existing battery is now showing as 97% not charging. Does that mean it is coming to the end of its working life? Arrgghh!!!
  • Understood. I do charge my mobile phone but only on my desktop PCs, never the laptop. Pity the problem wasn't associated with this! Sometimes the solutions can be so easy and obvious.
  • Here's a photo of the setting as requested.
  • I read that as the point at which the laptop would not operate on battery power. But I'll take a photo and be back in a few minutes.
  • Thanks. At 50% it can’t be low charge so it must be abnormal stop charge which makes sense. They have supplied an RMA and address.I checked cost of sending it back via Royal Mail. £5 unsigned or £10 with a signature. They don’t want 5o pay more than £10. I have offered to accept £40 refund and not send it back. They may…
  • I've heard back from the UK supplier that has one of the batteries listed by Acer as being compatible - BT.0603.129. They have a 6 and 9 cell versions. I will buy the 9 cell as it matches the model Acer state is for my laptop. The company state they ship from England by a courier company and I know they have less stringent…
  • Good morning! I agree that a 6, 9 or 12 cell battery should work and I'm baffled why this one won't especially when the laptop can draw power from it. I appreciate a 9 cell won't last as long as a 12 cell but my priority at this stage is to get a replacement before the remaining power on my existing one reduces to the…
  • I entered my SNID on the Acer support site and it retrieved the laptop's info including battery info. It confirms it's a 9 cell so that's the one I need to go for I think. Do you agree? https://www.acer.com/datasheets/2012/4876/P653-MG/NX.V7FEK.002.html
  • You say the AS10D103E is the same as the AS10G3E but the first is a 6 cell and the second a 9 cell. Does that mean only 6 and 9 cell batteries are compatible with my laptop?If that's the case then it's no surprise that the one they sent - a 12 cell - isn't compatible. Is there any software that can show the number of cells…
  • Thanks for the explanation. They did say the battery is compatible but then went on to say the 6 cell may be better than the 12 cell which is what they sent me. I've discovered a real problem tonight regarding sending it back. I checked the rules for Li-on batteries and they cannot be sent on their own via British Royal…
  • Thank you very much for all your help. I really appreciate it. 20:30hrs here and getting dark! Speak tomorrow. :)
  • Thank you very much for all your help. I really appreciate it. 20:30hrs here and getting dark! Speak tomorrow. :)
  • Hope this gives you what you need. I just copied and pasted the battery info.
  • I only have the Acer so can't test the battery on anything else unfortunately. This part number thing sounds like a complete nightmare for the amateur like me. I appreciate the Travelmate is compatible with several battery types but they all seem to be unavailable except the one from this acerbattery website. Did the photo…
  • Does this help? It seems to contain most of the important info.
  • The only images I have access to are the ones on their website. The printing and information on their photos does differ from the original by quite a bit which is why I thought it might be a cheap version. But beggars can't be choosers... :)
  • I suspected they weren't an official Acer site but they have the most stock of those I have searched. Here's the link to the one I ordered.https://www.replacement-batteries.co.uk/acer-laptop-battery/871.html Do you think it's okay to order the 9-cell version or should I play safe with the 6-cell. The laptop is used on…
  • I wasn't sure of your status so thanks for clearing that up. I am extremely weary after spending two days trying to resolve this problem and after speaking to Acer support UK I'm even more depressed. Talk about being let down by a major computer company. You didn't offer your opinion on the quality of products offered on…
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