Raoul01

Tinkerer

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  •  I have to correct my previous message. The behaviour changed somewhat. It is working better, but still some crashes and also after long sleep it will not wake up, only after reset with side button. I have to do some more tests with fixed usb keyboard without bluetooth to be sure, so not to introduce othe possible…
  • I have detached the keyboard and I am using external keyboard now. I am trying 2 different keyboards, usb ad bluetooth. Sleeping mode is working with both. No more crashes until now after replacement but I am careful and will wait and see. I forgot to say 1 thing. My laptop keyboard was replaced by Acer months ago and it…
  • I have installed English US.
  • Restoring to factory defaults I do not want to do again. I did this a few weeks ago already. After that I did install all drivers again. After that I restored backup of data. After that I reinstalled the most important programs. That was much work with no solution. I have a usb-stick for starting/installing windows new…
  • I am sorry, I think I do not understand what you mean. Reinstalling windows again is not an option I am considering. Pressing alt + f10 is on this machine as pressing f10. It only reduces volume sound.
  • Disabling VTX/VTD: No noticeable result whatsoever. VTX=virtualization, I think. Sleeping mode button F1 will work correctly when using fingeprint after a short time to wake up. When waiting for a longer time, fingerprint will not start the machine up, only reset will work with button on side. Sleeping mode buttons on…
  • Hi, Bad news. Exactly the same problems returned: Laptop does not go to sleep mode and regular blue screens. I did not do anything special, no clear reason. I have reported it to Acer. Kind regards, Raoul
  • Hi, Acer contacted me. They still have it under investigation, so they did not solve the problem. Problem seems to be solved by Microsoft, because of info send with my blue screens, I assume. Also laptop is very stable since, not any crashes anymore :) The Windows-uppdate 20H2 seems to have solved the problem. Regards,…
  • Hi, Today the problem seems gone, though I did not notice any new download / update. Also the laptop was unstable after clean install, but seems stable now. I have added this info to the open ticket. Maybe Acer silently released some kind of update, but if the problem is solved I am happy. Regards, Raoul
  • Dear Bilsey, I am sorry, It took me so much time, so I will only give a short description about what happened. And I can say a solution will follow. So it will not have much use to start a new thread / discussion. I have done all the work with the Acer team with everything you are asking for, with regard to information.…
  • Also I have latest version of BIOS. ----------------------------------------- Ook is de laatste versie van BIOS geïnstalleerd.
  • Same problem here after major Windows update version 2004, ‎17-‎10-‎2020. Still no solution? ---------------------------------------------------------------------------------------- Zelfde probleem hier na grote Windows update versie 2004, ‎17-‎10-‎2020. Is er nog geen oplossing voor dit probleem?
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