PilotDave New User

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  • Friend has neither a dvd drive nor the recovery media. Both are on order. Will arrive in a few days - will report back. Thanks, guys. Dave
  • Good morning Jack, Finlux and Acer-Cory! First, thanks again for all of the suggestions. Second, the reinstall continues to be hung at "Installing Office 2010" after running overnight - I restarted the restore late yesterday afternoon. I am going to get back to the owner of this machine to see if he has a dvd drive and/or…
  • Jack - thanks for venturing into this quaqmire! I followed most of the steps you describe. However, I'm a little lost with this part - my technical level isn't very high: "This process should at least get you into Win7 setup without losing the data and Acer OEM drivers that're already on the machine. It will not, however,…
  • Did the Model AO722 come with a plug-in DVD drive? I don't see any listed in the Acer store. Or is there a generic drive that I could buy at a computer shop? Thanks. Dave
  • No backup media are available. I don't think there's a DVD drive available from the owner, but I will check.
  • I restarted the Restore process. It's hung up at the same point, Installing Office 2010 (step 22/38). Am having the same issues with trying to stop the process to access MSCONFIG, etc. Is there some way that I can eliminate Office 2010 from the Restore before it starts running? Would it work to do the Alt+F10 and to select…
  • Okay - I have restarted the Restore. IF this runs normally, can you suggest how long should the entire process take? Thanks much. Dave
  • Thanks, both of you. I'm at a meeting until early afternoon. Will try this when I am finished. Dave
  • finlux, I have tried this. I get an error message that tells me "Windows cannot complete installation in Safe Mode. To continue installing Windows, restart the computer." My only option was to press Enter - and the computer restarted and brought me right back to that Reinstall process. Now what? And thanks!
  • finlux - thanks again. I can't get the Start box to stay open long enough to do anything - it comes up momentarily when I press the Windows key, then vanishes instantly and is replaced by the Reinstall process screen. Apparently the Reinstall process has total control! Is there some way I can stop the Reinstall so I can…
  • Finlux, thanks very much for your suggestions. Pressing Windows key & R very briefly brings up the Run box. But it vanishes before I can type anything! Then the Reinstall process reappears, stalled at the same spot. I tried Cntl-Alt-Del and that allowed me to start Task Manager - but it also vanishes before I can use it to…
  • Thanks for the encouraging words! The reinstall has now been hung at the Office 2010 step for about 14 hours. There are no options offered on the screen. I'd love to skip over it but don't see any way to do that. Dave
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