OGS New User

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  • HI Jack advice accepted, I can see just how knowledgable and busy you are so thanks again. OGS
  • Hi Jack I apologise for the delay in getting back to you. I have again followed the Acer message on You Tube and tried again your ideas starting with F2 then going onto Alt F10 and a line appeared stating it was loading files. It stopped again and due to my impatience iwas pressing or tapping F2 and F10 when an automatic…
  • Hi Jack sorry again I am away for a couple of days and will repeat all the instructions including watching the you tube video again just in case I missed something out with thanks OGS
  • Hi Jack, I followed all your instructions, got into the menu after pressing F2 and enabled the D2D recovery. I switched off then switched on again using Alt and F10. I was unsure how long to keep the buttons pressed down so as I have arthritis in my fingers I stopped when my fongers were hurting! Nothing seemed to happen…
  • Hi Jack it was a different person on the you tube video I followed th instructions it has taken me some time as I do not seem to be quick enough. 1st 2 attempts igot a high pitcvhed scream I was not sure how long I have to keep pressing ALT and F10 but now it just seems to open my computer as normal. I assume it is…
  • Hi Jack, I went into you tube following the address you gave me. I believe that I followed the instructions there was a bank of videos and the one referring to the number given does not work between sunset on Fridays I will try again next week thanks for you help so far it is very encouraging
  • thanks Jack I had to stop for T but on it now OGS
  • What I would like is to restore some of my lost apps e.g. Office 10windows etc I cannot remember what was on the original windows but back to that sounds great The technician really had no ideas of what to do. and downloaded Libre office which is no real use to me. thank you
  • maybe march 2016 it was a free upgrade! my memory is not so good
  • I apologise I am very new to this for m of asking for help and may have replied wrongly. I only know I did this in June last year. I must have followed instructions possibly on windows 10 in trying to cover up some error. I have just been living through a very trying 4 years with moving house changing suppliers etc
  • I only know it was in June last year, on my desktop I have a long list of apps removed. I must have followed instructions from the web as I am not very technically minded. Have just been in a 4 year period of stress with house moves, new supplier etc. OGS
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