NirajN

Tinkerer

Comments

  • Yes it is under warranty. Purchase is just a month back. If I disassemble the notebook that will void the warranty as I may have to remove the seal tag, that I do not want to happen and would prefer to have it opened by Authorised technicians. Since past 2 days I have started facing new problem - Laptop doesn't turn on at…
  • I truly appreciate all your responses. Yes definitely I would agree it is difficult to understand overall impact on no. of units with such faults, however at the same time if Acer would follow the service model provided by Dell as you mentioned above, prioritising resolution to known faults, it would still leave a better…
  • @aphanic : here I would like to comment / ask few questions: 1. If there are frequent complaints of faulty keyboards on acer Laptops, please tell me the root cause of those failures? Or we still live in an era of reactive approach to replace keyboards when fault arises? 2. I have not seen any other brand Laptops that fail…
  • Laptop still misbehaves..at times it turns on surprisingly with power button and stays alive without any requirement to keep 1 key in pressed position continuously and other times it powers off abruptly. Don't know when this Acer team will resolve this hardware problem. Service centre's are non operational due to lockdown.…
  • I agree with comments from egydiocoelho. If a product fails frequently due to same fault how will Acer or any other OEM's act to gain customer confidence? @aphanic my introductory complaint was out of this frustration on "QC" definition. I did go through reviews on platforms selling Acer Laptops before the purchase and had…
  • Yes I did try to reset the internal battery as suggested in video, however it seems keyboard is shorting the power. As a workaround I have to fix a paper on num lock key to keep it in pressed position so that notebook doesn't turn off. But this is not something acceptable on a brand new Laptop. I am using HP notebook since…
  • Yes it is under warranty. Purchased 2 weeks back for my kid to attend online classes since school is not operational due to covid situation. Even if I have to unplug ribbon cable and plug it back it will void the warranty if seal is broken.
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