Llewen

Tinkerer

Comments

  • I've got DP cables up the wazoo, but I appreciate the offer. I will check out that other thread.
  • So, I got the monitors back today. Apparently I have the latest firmware on them, and there is nothing wrong with them. However, FreeSync still doesn't work with Graphics Overdrive enabled. If they had had the firmware update available for download, I could have found out for myself that my firmware was the latest…
  • I'll be honest, I expected this entire thread to be deleted long ago. So kudos to Acer and the mods here for that. Let's see if anyone who can make changes to this policy is actually paying attention...
  • And just so we're perfectly clear. I don't have a problem with the hardware. I don't have a problem with the first run of a new product having some software glitches. What I have a problem with is Acer not making available the firmware update that fixed those glitches so that I could have updated the firmware myself and…
  • You don't have to look too hard. TFT Central's review was the source of most of the information on the net about these issues. The updated firmware was available before July 2, 2015, and my monitors were probably from the first run before the update to the firmware. It could well be that the firmware on your monitors is…
  • I'm pretty sure I know what them wanting to know the particulars of my video card was all about. They wanted to be sure it supported Freesync. This was in spite of the fact that I had put in my original support request that I had had Freesync enabled, but it had stopped working after I started using Graphics Overdrive--a…
  • P.S.: The hardware for this monitor is terrific. It has a beautiful picture. I love the high refresh rate and low latency. But the software and the customer service experience has been abysmal...
  • I did have some problem with flickering at one point. That was fixed by changing my displayport cable. This is not the reason I sent my monitor in. You are right, it does have to do with overclocking, but it isn't the factory overclock that is the problem. My specific problem is that the FreeSync option disappears in…
  • Today's entertainment. I get a message from an Acer technician. They are calling about one of my monitors. They need to know the model of my video card. I think to myself, "Since when are firmware updates for monitors video card dependent?" But that's ok, I go along with it and dutifully call the number given. I get Acer…
  • They've been "under repair" for at least a week now. For a "repair" it would have taken me minutes to do. I still don't expect to see either of them for a few weeks yet...
  • To my surprise my monitors arrived at the Acer service centre in less than twenty four hours. Great. Maybe I'll get them back in a reasonable time. A week later and I've heard nothing further. I've always read that "repairs" take four to six weeks, and I'm starting to think this will be the case here. I suspect I will be…
  • It's going to cost me over $100 to ship my two monitors for a firmware update that I could do myself in under five minutes. Not to mention I'll be without my computer for at least a couple of weeks. Acer is the only company I've heard of with this kind of policy regarding firmware updates...
  • I got from the two tickets I submitted to Acer, as well as a couple of phone calls to Acer technical support, one of which was escalated to a level two technician. This is one of the stupidest policies I have come across in my 25+ years of computing experience.
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