Kimberly0126 New User

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  • I think we're getting closer. First, I don't have a "Cortana" option. Second, Internet Explorer is now "On" but says "sites still need permission." Thank you for your continued assistance in this troubleshooting.
  • I tried headphones .. they did not work. So I'm hesitate to spend more money on a headset without knowing that it will in fact work. It should work as is -- the laptop is saying there is a microphone installed and supposedly it's working properly. Just need to figure out HOW to get it to hear me, a setting somewhere that…
  • Do I need to purchase a headset for the microphone to work?
  • It says there is a microphone but it's not working. I've tried the troubleshooting ideas and nothing.
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