JonC25 New User

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  • I tried resetting the battery and updating all of the drivers. I even did a Windows reset. I called Acer Support last night and after general troubleshooting over the phone they said they think it could be a hardware issue--the touchpad itself. I am within warranty so they are having me send it in for repair. This has to…
  • BIOS is v1.19. It looks like v1.26 is the most recent one. Should I download and install it? I tried Fn + F7 but that did not work.
  • Thanks for the quick reply. There is a Touchpad function in the BIOS with the option of Advanced or Basic. I tried both settings and neither worked. I was able to resolve the yellow exclamation point issue on the I2C in device manager, which seemed like progress, but touchpad still isn't working. I downloaded the latest…
  • Bump. I have the exact same issue as well. Brand new laptop just received yesterday. No mouse cursor upon first startup and touchpad didn't work. I managed to navigate through the Windows setup process using the keyboard thinking it was something simple I could fix post-setup, but to this point I've tried every piece of…
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