Jlicharson New User

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  • Ok. I do believe you. Unfortunately, nothing you have done has worked on mine. A work around like the one you have developed for yourself may be fine. And I do applaud that. But in the end, and the beginning for that matter, it is an Acer responsibility to owners to make the hardware and firmware on its computers work…
  • In the end, the Acer/AnswerBy technicians were unable to make my V5-122P work at W10 Anniversary update. After five (count 'em!) days sitting by the computer and them trying everything they had, their senior tech admitted it could not be done. And they refunded the $99.99 service charge. So as of today (2016-12-01) Acer…
  • Don't let your v5-122P upgrade to the W10 anniversary update. While the updrade to W10 and subesquent updates worked with the W8.0 and W8.1 drivers currently available, those will not work for the W10 anniversary update. And, if you proceed with the W10 anniversary update, your computer will slow down to a snail's pace,…
  • Well, Acer/AnswerBy did not call back as arranged on Tuesday. They called instead, late this morning and after some poking around the computer, a resetting was begun. Their level 2 technician then had better things to do while the reset wended its way through the process and said he would call back Thursday morning. That…
  • Acer/AnswerBy level 2 technician was supposed to call this evening. They are "not available". Now scheduled to call Wed., Nov. 23 11:00-13:00. Now Five days of failed Acer service and runaround from these guys.
  • Another five hours with Acer/AnserBy techs on Sunday. Result is a computer stuck at the Acer opening screen. A return call by a 'Level 2 technician' sceduled for tonight (2/2!! Days later). If anyone ever has the inclination to call Acer for technical support, my experience with them shouts out "AVOID". Lots of people…
  • Another 8 hours spent by the computer. Acer/AnswerBy techs have been playing with it all day and about two hours ago said "OK, it is now upgrading to W10 and sll will be fine". Or words to that effect. All I have seen for the last hour and a half is a black screen with "Acer/explore beyond limitsTM" on it. No keyboard…
  • I have spent the last week and a half trying to get my V5-122P to work under W10 Aniversary, with no/no luck. After literally hours on the phone with Microsoft technicians, a senior tech there finally showed me (ater wandering about my computer for a while) that Acer did not have drivers for W10, only W8 and W8.1. He…
  • After the W10 Anniversary updates were done on my V5, the whole thing slowed down to the proverbial snail's pace. So I took the computer back to W8 and then with Microsoft technicians then spent a total of over 14 hours trying to get the upgrade/update to W10 to work. Unsuccessfully. A Microsoft senior technician got back…
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