Houndsong New User

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  • If I were to have the same problem, I would try going to the Acer product page for your exact machine, and update your BIOS in hopes of overwriting whatever bad stuff you might have gotten into your BIOS. For more information on how to do it, I hope the post I made about it is helpful to you:…
  • "If you don't hear anything from Acer within the next month..."
  • To check the status of your TPM, use the TPM management console: Window Key + R tpm.msc Enter And it will show you information about your TPM situation.
  • Your TPM may not be TCG Compliant. However, you can implement BitLocker without TPM provided your BIOS can read a USB Card from the preboot process. You will need to enable the proper policies to handle that setup. Just search Microsoft for instructions for setting up BitLocker on your particular OS.
  • You can implement BitLocker either with, or without, TPM; however, you must have Windows 10 Pro or Windows 10 Enterprise installed to do so. It's worth it to get W10Pro because you will be able to implement BitLocker with TPM. 
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