Harvey New User

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  • I feel the same way as you do about Acer's customer service.... or a lack there of. And I too will never purchase from Acer ever again. Unfortunately, I don't have a solution to your particular problem. My problem is different.... The screen has bubbles on the left side. Also, when I developed what appeared to be memory…
  • Acer-Cory, Thank you for the response. It helps to know that Acer Support personel are reading these posts. Now on to my problem. I re-read the link that you posted above. Yes, I am trying to use the recovery media within Windows as the instructions say that I can. From the Charms menu, I clicked on Settings. Then "Change…
  • OK, folks. So here we go. I purchased a new Samsung USB3 external DVD RW. Plugged the Iconia W700 into the cradle. To the cradle I added a Microsoft USB Wireless 3000 mouse, a USB keyboard and the Samsung DVD drive. I then plugged the power supply into the cradle. The Windows 8 Recover disk that I made from the ISO image,…
  • Isn't it interesting how few responces are being posted by the Acer Support team?!!!?
  • Thank you, Most. What I experienced was this.... When asked to insert the DVD Recovery media the drive would speed up, the light would flash for a moment and then the screen would indicate that the media wasn't valid. All four original disks produced the same error message. Interesting also is that I created a recovery…
  • I just ordered a replacement for my CD/DVD RW. The one that I was using is a ASUS, and the one I ordered is a Samsung. Maybe the problem is with the optical reader.... When I get it, I'll post the results here.
  • Most, Yes, I made the changes to the BIOS. The computer will boot to a CD/DVD but.... and that is a big BUTT.. when I attempt to read from any one of the four DVD's that came with the computer as well as a Windows8 Recovery disk that I created using the tablet, I end up with the dang error message that the Disc isn't…
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