GeorgeJ New User

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  • Hi All, Finally got things resolved. George
  • Hi Cory, Have you managed to obtain any news for me ? George
  • Hi Cory, Thank you very much for your reply. If I wasn't so keen to stay loyal to Acer I would have given up long ago. PM on its way shortly. George
  • Hi All, Please, please, please any Acer technical person respond to my questions. This is soo frustrating. I would like to continue buying Acer products but not if my present issue is not addressed. George 
  • Hi All, Just read with interest that the annual failure rate of SSD is around 1.5% under warranty whilsr HDD are around 5% I think that 1.5 is down to me alone. Can anyone tell me what is the manufacturers warranty ? George
  • Hi Jon, Cheers. I agree its probably power related but... I use it without any signs of a problem. I close down, seemingly without an issue during the shut down process, although up to what point a problem would have an opportunity to reveal itself is difficult to judge. When I next power up I see the Bad Media message. I…
  • Obviously we have contributions from Acer technical representatives on this Forum. Can I ask any one of you to please comment on the diagnosis of my laptop. To recap - the laptop is approaching 19 months old. It had a SSD replace after 6 months, that one failed a month out of warranty (13 months old) and was replaced FOC…
  • Hi jonstatt, Thanks for the reply, When the first SSD died I took it back to PCWorld who suggested I contact Acer to see if there was a way to recover anything off the SSD. So I do that and Acer said they wouldn't attempt to recover anything but offered to replace the SSD as it was only 6 months old. They also…
  • Hi All, I had another SSD die on me. Have had 3 units fail now and Acer say everything else is functioning correctly so it must be faulty drives. Offered a 4th unit told them no thanks. Pointless, as I can't rely on the M5 to last more than 6 months before the SSD dies. I don't believe the SSD are at fault, something else…
  • Hi All, I had same problem on my M5. Whilst replacing a faulty SSD they hardwared some fix to the motherboard. Didn't fix it only reduced the sound volumn and quality. George
  • Hi All, This is the reply i recieved from the Escalations Dept. today. [edited to comply with guidelines] It is in fact a SSD unit he is referring to. So if their engineers are correct I have simply been unlucky to have had 3 faulty SSD units. They are offering to replace it again with a 4th but I said no. I keep telling…
  • Hi All, Had a response from Escalations at 10.50 this morning. They will inspect unit and based on engineers report possibly repair it foc. George
  • Hi All, Nearly 24 hours and not a word from Acer's Escalations. George
  • Hi All, Latest SSD replacement has just failed. Thats 3 in just over 18 months. Not impressed. Waiting for Escalations to respond. George
  • Hi All, I'm self employed and my Acer is a very important part of my business. It would obvioulsy be soo much better if Acer could not only turn round repairs faster but also keep us informed as to when we might get our equipment back. When the first SSD failed I was told that a replacement drive was on order. I don't…
  • Hi All, 11/10/13 Case Status - Still under repair. Not a word from Acer. The first time my SSD died Acer had to "order a replacement" ??? Guessing their "supplier" is out of stock this time. George 
  • Hi All, The story so far - Spoke to Tech support 27/9/13 Sent complaint to UK_Escalations 29/9/13 23:17 UK Laptop collected 3/10/13 Received by them 4/10/13 Under repair from 4/10/13 Weekend 5/10/13 - 6/10/13 Under repair 7/10/13 Under repair 8/10/13 Still under repair 9/10/13 George
  • Hi, I have started a new topic as "Second SSD dies after only 13 months" in this forum. To hear what Acer do for me please drop by. See- http://community.acer.com/t5/Ultra-Thin/Second-SSD-dies-after-only-13-months/m-p/129931#U129931 George
  • Hi, I read with interest the previous comments about early failure rates but what are the odds on getting a reliable drive before the warranty runs out ??? I had the SSD fail on my M5 after about 7 months. Acer replaced it under warranty but it has just failed again a month out of warranty. So 2 failed SSDs in 13 months.…
  • Hi Kotarac, if there is no known solution to this known problem then I might return the laptop as not fit for purpose. Before I do, lets hear what Acer have got to say about this issue ? George
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