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  • Well, that same day, my computer went to sleep and I have not been able to restart it since. If disconnected, the USB ports are not powered and the led on the power button is off. If connected, then it is powered and the let is lit. I tried waiting for the battery to drain and do a hard restart but after all this time,…
  • That sounds like a plausible explanation, billsey. Unfortunately, if I try to open it to check, I would void the warranty and if I send it again, I am going to be without my computer for another two weeks just to check if the wireless card is completely pushed into the slot, which would make about two straight months…
  • I hear you. The previous time, they took 10 days to tell me everything was ok and never sent the email when the repair was complete, nor when the machine was shipped. I only found about it because I got a satisfaction survey email.
  • It is the same page where I had initiated the previous warranty claim so, it is found. I just noticed the date of purchase has been updated to 02-02-2019. I will be initiating this second warranty claim. Thanks again for your help, JackE.
  • I believed I had purchased from Amazon directly, but, upon review, it turns out it was from Prime-Computer (Record SN) Store front. 
  • The computer should still be covered under warranty. I had purchased one from Amazon on Jan 31st, which was dead on arrival. Replaced by the one with the problem on Feb 2nd. For whatever reason, the information on record with ACER shows the computer sold somewhere earlier on 2018 which would place it outside of warranty…
  • Oh, I hadn't understood the question. For the sake of clarity I am going to add as detailed information as I can. No, my computer did not come with a miniHDMI port. It only has one USB 3.0 and one USB C ports. Additionally, it came with a USB C to HDMI adapter which I used with a projector on the road. Then I purchased a…
  • JackE, yes, my computer came with a USBC to HDMI, even labeled with the ACER logo, which worked fine at first. I subsequently purchased another two that I used in different settings. Now, none of the three is working from the USBC on the computer but work out of my phone. I have another USB 3.0 dock station and the video…
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