DB1001

Tinkerer

Comments

  • Thanks Jack. When Windows reloaded there were .none of the old files anyway but hopefully I might be able to find these when I have the new drive installed. Any suggestions for a specific HDD to USB cable as I am not sure which is which. Is an HDD connector end all the same? Thank you
  • It is slower than before all these issue started although a little quicker than the speed it was going in the 24 hours before it all died.
  • Hello Jack. Just a bit of an update FYI. I loaded Windows 10 from a USB and the laptop installed it but I think it created a partition on the disk to place it ( the comment only appeared briefly). So at the moment the pc is running and it has retained strnage things like screen savers, desk top wallpaper and my email…
  • Brilliant as ever and if I read it write are you saying I can simply install a new hard drive, use the generic win 10 instal and the pc will see the licence embedded. If this is correct I may as well just cut my losses for any retrieval and start from scratch. Thank you Jack
  • Your amazing, thank you. Now not wishing to look before I leap and a bit of a loaded question.... With everything I have told you, you suspect it is the hard drive yes? Playing devils advocate..... Would a hard drive failure be the specific cause of my issue especially given that the system cannot perform a clean wipe back…
  • I am learning a lot with these exchanges and I remain grateful. Have attached a photo which I hope will shed some light. Many thanks for you amazing support. Edited the thread to hide sensitive information Acer-Samuel 
  • Hello Jack, all noted however it is not an HDD on this pc but a SSD (not that this likely makes any difference). At this stage I have accepted that I have likely lost everything which I can live with. I have tried the factory reset via ALT F10 but the pc wont let me do this saying it is unable. I am prepared to spend a bit…
  • Hello Jack. Thank you for the advice. I have done as you suggested and this took me to the recovery section and I selected factory refresh but a message came up something like "unable to perform this action" so I powered off and then restarted using ALT +F10 and power up it takes me to System Image Recovery and showing my…
  • Hello Jack. It is N1602 E5-575 series e575g-e534g Thank you
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