CatarinaF

Tinkerer

Comments

  • Hi JackE, and sorry for just answering now. Thank you very much for all the tips and help that you've been giving me! I will try to see if I find any local repair shop that can look up into this mainboard issue. However, I still didn't decide if I will follow up with that procedure or just let the computer as it is for a…
  • Good evening, JackE, and thank you once again for all the help provided. Well, it's true that for a short while it kind of worked intermittently, but not in a random way, but rather due to the BIOS reinstallation trick (there was a clear cause-effect). However, this trick hasn't worked for a while (coincidently or not,…
  • Hi JackE. Can you please tell me if there's anything we can do to find if the problem comes from a hardware mainboard USB bus issue or from a corrupted BIOS firmware? So, from what I understood I only have two options left: either I try to reset the BIOS and hope it doesn't brick my computer, or I leave it as it is (to not…
  • Hi JackE. Well, I hadn't thought about that, but it makes a lot of sense. However, I suppose that, if it is indeed the mainboard USB bus, there's no solution, right? Regarding the BIOS reset, let me ask your opinion about a possible option. I originally bought the laptop with a 128GB M.2 card, which I later replaced by a…
  • Good evening, JackE. I imagine that the problem is probably not a mainboard USB bus failure because other components are also failing at the same time: camera, bluetooth, fingerprint sensor... And they either work all or fail all. Do you agree? Regarding the BIOS reset can you please indicate me how to do it? And, to make…
  • Good morning, JackE, and thank you once again for all the patience! Regarding the questions you asked me: 1. The image with the secure boot enabled was taken before you suggested me to disable it. Now it's disabled, as you can see in the following photo: 2. 3. and 4. Already did all the steps, but I was unable to boot from…
  • Hi JackE. Thank you once again for answering me! Yes, I have a supervisor password in my BIOS. So I used it to disable the secure boot, and after that I tried to boot from a USB stick containing the iso file of the Windows 10 made bootable using Rufus (the one I used previously when I reinstalled the Windows on my…
  • Good morning, JackE. Here are the photos of all BIOS tabs:
  • Hi JackE. Thank you once again for your answer! The fast boot is off, but to make sure it was not that the cause, I turned it on and then off again, and I restarted the computer. Unfortunately the problems persist. I'm sorry, maybe I wasn't clear in the part of the Windows installation through USB: the instance when I…
  • Hi JackE! Thanks a lot for the time you're taking to help me. Regarding the questions you just asked above: (1) Yes, exactly, I have done it a few times in other computers and the procedure went normally (2) As usual, the Windows instalation "killed" the grub, so, after installing Windows, I booted Ubuntu from a USB and…
  • Good evening. All the restore points available are quite recent. Follows a print screen:
  • Good morning JackE, and thank you once again for your comment. Probably I wasn't clear in my previous post: When I uninstalled the driver in the Device Manager it really uninstalled it. Windows just re-installed when I restarted the computer (as expected). But this time the driver installed was different (but still had the…
  • Hi JackE. Thank you very much for your quick and detailed answer! I have followed all the steps you told me, but unfortunately the problem persists. Just a detail, when I tried to perform step 4 I didn't see any orange light, it immediately turned on blue. I had the battery already at 100% when I unplugged the power cable,…
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