CBr1115 New User

Thanks for your help - that is where we are at in terms of our thoughts - Acer (who we bought direct from) saying it is too late but going to point out the regulations on faulty goods and push for a refund or replacement with another model.

With the trackpad we have tried click and drag with one finger, tap and drag, click with one finger and drag with second finger, etc. On the mouse it is normal click button and drag. None of the above work in Word, though as I say it is all OK in any other App.

Yes, so the doc works on the Spin15, we can then open it on the 714 but can't click and drag at all. Save it, reopen on the Spin 15 and it works fine on there again. So it is definitely something on the 714 and not the files themselves. We may just have to bite thebullet and start using google docs instead, but its a pain…

Yep -we've tried various files, including creating new files using the various Office templates, and it happens on all of them. I've also had a look at all the settings on the two machines to make sure they are the same. So I'm stumped as to what could be causing it. We've also tried powerwashing the Chromebook and…

No. The only difference we could think of is that the Spin 15 has a touchscreen, whereas the 714 doesn't. But not sure why that would cause the issue.

Thanks. Yes, followed the Microsoft guide, and we have the app installed. It opens ok, it is just that functionality that doesn't work. The click & drag works in other apps, including Powerpoint and also non-Microsoft apps like Google Docs, so it does seem to be something App specific. The issue is the same regardless of…