Azen New User

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  • Thank you for your suggestions. I may try that, its been a bit of a headache that last week trying to get it to work 😅
  • I tried both the ram that came with laptop and new ram that i purchased online. When either/or is in the 1st slot it all works fine and boots properly as it should, however when i use either the new or old ram in the 2nd slot with no ram stick in the first slot, black screen and laptop won't boot. So i think its safe to…
  • Thank you steven, i had used cpu-z and tried to match the ram and part number, finding it was proving quite difficult. One difference i see from my installed ram to your suggested ram is that mine is showing as single rank, your link is for dual rank. Does this matter, will it be 100% compatible? Thanks again for your…
  • Hello and thank you for the reply. I have included my installed RAM specs below as I'm having real trouble finding compatible RAM to work alongside my existing RAM. Thanks again
  • Bios Version/date Insyde Corp. V1.5. 19/09/16 Memory is Kingston KVR24S17S8/8 8 GB 2400 MHz DDR4 Non-ECC CL17 SODIMM 1R x8 RAM I have not tried to reset the battery as it would involve opening my laptop which I wouldn't be comfortable doing in case I damaged something. I'm not sure if there is another way to reset the…
  • I have and it does, I checked CPU-Z before I bought the new RAM Thanks for the quick reply.
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