AustinJerry Troubleshooter

Comments

  • I don’t see a specific model number. Here is the link to what I ordered: https://www.newegg.com/p/1TS-000X-014X4
  • Thanks for your input. After researching the various products, I ended up ordering the Acer Aspire E 15 Notebook, with Core I3 CPU and 256Gb SSD. It’s specs seem to meet my requirements.
  • Thank you for alerting me to the new BIOS. I have downloaded and installed it. I tried the touchpad briefly, and its operation indeed seems to be improved!
  • I went ahead and re-installed from scratch using the UFEI-bootable USB stick. Everything is working flawlessly now, with the exception of the touchpad, which continues to become unresponsive occasionally. Thanks again for the advice.
  • Interesting. As I reported in a separate thread, my touchpad has been giving me issues. Perhaps I should renew my efforts to get switched over to UEFI. I dread having to start over with a complete re-install, so I will need to do some research to see if this can be avoided. Any advice would be appreciated. By the way, I…
  • Since my last post, I have read up on the advantages of UEFI at this link: http://technet.microsoft.com/en-us/library/hh824898.aspx. I don't see anything that compels me to change from the Legacy boot option. I also read a number of web pages outlinging various procedures to convert my disk to UEFI, but all involve some…
  • Thank you for the link explaining how to disable secure boot. It certainly was not intuitive. However, after disabling secure boot, and setting boot to UEFI, the B115-MP still will not recognize the bootable USB drive. I tried plugging the drive into several USB ports. I even re-created the USB bootable device to make…
  • Another annoying touchpad behavior. I am finding it very difficult to make precise cursor movements. I can place the cursor, but I am finding it difficult to lift my finger from the touchpad without disturbing the cursor. I find that I am frequently selecting the wrong item from a list, for example. And since "Delete" is…
  • OK, I have found out something interesting. The USB drive I have been using is a USB 3.0 drive. When connecting it to the USB 2.0 port on the side of the laptop, the throughput is very slow (< 1mbs). However, when I connect it to the USB 3.0 port on the back of the laptop, the throughput is OK (>45mbs). When I connect a…
  • Official site? I thought I was on an "official" Acer website. Are you saying I should open a support case with Acer Technical Support? I can't afford to wait very long because if I can't get the touchpad working properly, I will need to RMA the laptop. I am also having an issue with slow USB ports, which I reported in a…
  • Perhaps my original post did not contain enough information. Here are the steps I followed: 1. Created a bootable USB drive using the Microsoft USB/DVD downloat tool (Windows 8.1 64-bit). 2. Opened the B115-MP and replaced the hard drive with a new Samsung EVO 120GB SSD. 3. Inserted the bootable USB and powered on the…
  • How does one check which brand touchpad is installed? I assumed Synaptics. And when I go to Control Panel/Mouse/Hardware, it shows a generic driver. Is the Touchpad under Mouse?
  • I am having thr same problem. After I received the laptop earlier this week, I upgraded it to Windows 10 and installed the Synaptics Win10 driver. The touchpad still locks up frequently. I am now using a wireless mouse, which works properly. If I don't resolce the touchpad issue, I will be returning the laptop.
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