Al-helpafriend New User

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  • This webcam issue was existing even before she updated from Windows 8.0 to 8.1. The weird thing is that it does occasionally come back briefly before failing again, most often when laptop is first powered up. When it is not detected, there is no "Imaging Devices" category showing in Device Manager unless you click on…
  • Hi napalm, thank you for your feedback. She has not reinstalled the OS since it was new 14 months ago. I am also trying to assist her with her update from Windows 8.0 to 8.1 as unfortunately, she is one of many who has not successfully been able to complete this update despite having all available Windows Updates…
  • Hi laurent_14, thank you for your prompt reply. I do understand what you are suggesting but as I mentioned in my original post, there is no webcam or webcam driver shown in device manager, therefore I have nothing that I can easily uninstall. That's the problem! I'm sure that it should be easily identifiable if it were…
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