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  • THANK YOU! I went back to Staples and told the tech manager what you thought the problem might be-- and, sure enough, when she tried a universal adapter, the battery started charging again. Unfortunately, the universal adapter is almost as heavy as my laptop and the connection is too loose. If I accidentally jostle the…
  • My laptop is about 2 years old. I took it back to Staples, where I bought it, for help. On the basis of what I told the tech I had read online, he took out the battery and when he reinserted it, the laptop started charging again, but it didn't last. For about a week, I used a paper clip periodically to reset the battery…
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