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Purchase an Acer Advantage extended warranty for my computer
Where do I purchase an extended warranty for my computer? Extended warranties are available for desktop, notebook and netbook computers. You may purchase an extended warranty at our Extended Warranty page. Please have your SNID or serial number ready. If you need assistance in locating your SNID or Serial Number, please…
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Lines may appear jittery or wobbly when drawing slowly with an AES stylus
Why do my lines appear jittery or wobbly when drawing diagonal lines with the stylus? Some Acer products use Active Electrostatic (AES) technology that uses a sensor grid in the LCD panel, and conductive tip in the stylus, to determine the physical touch point. The system reports the location of the stylus based on the…
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How can I reduce the heat and fan noise coming from my computer?
How can I reduce the heat and fan noise coming from my computer? The electrical components in a computer generate heat, and fans inside the computer help move the air to keep the components cooled to normal operating temperatures. Inadequate cooling can cause excess heat which forces the fan to run constantly, can…
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Hard Drive installation instructions: Choose your product below:
Many Acer products allow for installation of an additional hard drive or solid state drive to increase storage space. In many cases, this requires removing the lower case to open the product. Acer USA, Canada and Latin American countries allow for customers to upgrade their system without voiding the warranty. Select your…
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Hard Drive Installation Instructions:
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12-month subscription of Microsoft 365 Personal included with this device
How do I activate my 12 month subscription of Microsoft 365 Personal? Some Acer products include a 12 month subscription to Microsoft 365 Personal applications with 1 TB OneDrive storage. This offer must be redeemed within 6 months from the date that Windows is activated on the product. Use the instructions below to redeem…
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Change keyboard backlight settings on the ConceptD CN715-71
How do I adjust the backlight settings on my ConceptD notebook? The ConceptD CN715-71 comes with a keyboard that has amber LED backlighting. There is not a way to change the color of the keyboard backlighting. Use the instructions below to adjust your backlight to your desired settings. Turn off the keyboard…
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How to Remove a Hard Drive Password
How do I remove a hard drive password on my Windows computer? Use the following steps to remove a hard drive password that you know. If you do not know your hard drive password, please contact Acer support. Press and hold the Power button for 5 seconds to completely power off your computer. Power on your computer and press…
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How to update your BIOS on an Acer notebook computer
How do I install the latest BIOS for my computer? Updating your system BIOS is only necessary if a new version has been released to resolve a specific issue or contains an improvement for your system. Updating the BIOS will not make your system faster or improve your system performance. You should install a BIOS update if…
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Reinstall (Powerwash) the Chrome OS
How do I perform a Powerwash to restore my Chromebook to factory defaults? Use the following steps to restore the Chrome OS: Turn off your Chromebook. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook. The Chromebook will boot to Developer Mode. Press Ctrl + D to turn…
