Why do I get a black screen when I try to play video files in Windows Media Player?
If you watch video in Windows Media Player then connect an external monitor via HDMI, you may get a black screen when you play another video. Acer has released a BIOS update to resolve this issue.
- Visit the Drivers and Manuals section of the Acer support website.
- Enter your Serial Number/SNID or search for your product by Model.
- Select the BIOS tab, then click the Download link for BIOS version 1.13 (or later).