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Spatial sound may not work with DTS:X Ultra and Windows Sonic when using headphones - Acer Community
<main> <article class="userContent"> <h3 data-id="why-is-spatial-sound-not-working-on-my-headset">Why is spatial sound not working on my headset?</h3> <p>Windows 10 versions 1909 and earlier do not support spatial sound when hardware acceleration is enabled. If your spatial sound is not working, you can , or disable hardware acceleration for your headset using the instructions below.</p> <ol><li>Connect your headset and select <b>Headphones</b> if a popup appears. You will not see a popup if your computer has two 3.5mm audio jacks (headphone and microphone).<br><br><img src="https://us.v-cdn.net/6029997/uploads/migrated/acer_final/66781/spatial.png" alt="image" class="embedImage-img importedEmbed-img"></img></li> <li>Click the <b>Volume icon</b> and select <b>Open Volume Mixer</b>.<br><br><img src="https://us.v-cdn.net/6029997/uploads/migrated/acer_final/66781/spatial1.png" alt="image" class="embedImage-img importedEmbed-img"></img></li> <li>Select the <b>Headset icon</b>.<br><br><img src="https://us.v-cdn.net/6029997/uploads/migrated/acer_final/66781/spatial2.png" alt="image" class="embedImage-img importedEmbed-img"></img></li> <li>Click the <b>Advanced</b> tab, uncheck <b>Allow hardware acceleration of audio with this device</b>, then click <b>Ok</b> and <b>Apply</b> to save the changes.<br><br><img src="https://us.v-cdn.net/6029997/uploads/migrated/acer_final/66781/spatial3.png" alt="image" class="embedImage-img importedEmbed-img"></img></li> <br></ol><p>Note: The Windows 10 version 2004 update may not be available yet for all devices.</p><meta content="AN515-44, AN515-55, AN517-52, AN715-52, PT515-52, PT315-52, PH315-53, PH317-54#Predator PH315-52,#Nitro AN515-55,#Predator PT515-52,#Nitro AN517-52,#Nitro AN515-44,#Predator PH315-53"></meta> </article> </main>
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