Acer Answers Windows

System may freeze or lockup after Windows 10 update Version 1809 (RS5)

This article only applies to: SP111-32 and SP111-32N

A video driver conflict may cause some systems with Apollo Lake processors to lockup or freeze. A BIOS and driver update is posted on our support site to resolve this issue. This driver will also be included in a future Windows update. Use the instructions below to download and install the latest BIOS and video driver.

Visit the Drivers and Manuals section of the Acer support website.
Enter your Serial Number/SNID or search for your product by Model.
Download the latest BIOS and Video driver for your model.
Unzip the BIOS file you downloaded, and double click the executable file (Alien_BIOS_V1.10_EC_V0126_20190305.exe) to install the BIOS.
Restart your computer.
Locate and unzip the video driver you downloaded, then double-click Install.cmd to install the driver.

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™