Acer Answers Windows

System may freeze or lockup after Windows 10 update Version 1809 (RS5)

This article only applies to: A114-31, A314-31, A315-31, ES1-533, ES1-732, SF113-31, TMB118-R, and TMB118-RN models

A video driver conflict may cause some systems with Apollo Lake processors to lockup or freeze. A driver update is being posted on our support site to resolve this issue. This driver will also be included in a future Windows update. You can use the instructions below to download the latest driver from our support site that resolves this issue.

Visit the Drivers and Manuals section of the Acer support website.
Enter your Serial Number/SNID or search for your product by Model.
Select Driver.
Click the Download link for the file you want to download (Intel VGA driver 25.20.100.6446 or newer).

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