Predator G3-571 Can't Stream Video in HD When Connected to External Monitor

jsms94
jsms94 Member Posts: 4 New User
I recently connected my Predator G3-571 to an Asus TUF Gaming VG249 monitor and now I can't watch streaming videos in HD. The main sites I use are Netfilx, Hulu, and Amazon and all are capping quality at about 396p, except for Amazon I can get up to 540p. I know it's not my internet, it works fine on my TV and another laptop I have. I've tried 3 different HDMI cables, I've tried connecting an ethernet cable directly from the WiFi modem into my laptop, I've tried Firefox and Chrome. I've messed with every display setting in the laptop and on the monitor that I can think of and nothing has helped. If I start the video on the laptop first and then plug the HDMI cable in, I can get the video to play in HD, but as soon as I pause it or start a new video, it goes back to less than SD. Please someone have some sort of advice, I've been looking for even a partial solution for nearly a week now with no success.

Answers

  • When you connect the external monitor and restart windows, does the same problem occur? Although I think it is not a problem with the monitor, what happens when you install the monitor driver? https://dlcdnets.asus.com/pub/ASUS/LCD Monitors/VG249Q/VG249Q_WHQL_Driver.zip
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jsms94
    jsms94 Member Posts: 4 New User
    When you connect the external monitor and restart windows, does the same problem occur? Although I think it is not a problem with the monitor, what happens when you install the monitor driver? https://dlcdnets.asus.com/pub/ASUS/LCD Monitors/VG249Q/VG249Q_WHQL_Driver.zip

    Restarting had no effect. I had already installed the latest driver, but tried it again, with no change.
  • Do you know if the same problem occurs when using the netflix and amazon prime applications? What happens when you change to only use the second screen?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jsms94
    jsms94 Member Posts: 4 New User
    Do you know if the same problem occurs when using the netflix and amazon prime applications? What happens when you change to only use the second screen?

    Do you mean downloading the Windows apps? I've only tried Hulu and it still wasn't in HD. I don't really like their apps, so I just use a browser, usually Chrome, but I've also tried Firefox and Edge with the same results.

    If I just use the laptop, without the monitor plugged in, everything streams fine. If I plug the monitor in while a video is playing, it continues to stream fine, but as soon as I pause the video or it switches to a new one, the quality drops and won't come back up.
  • Is hardware acceleration enabled on browsers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jsms94
    jsms94 Member Posts: 4 New User
    Is hardware acceleration enabled on browsers?

    It was in Chrome. I turned it off, no effect. I didn't try it in Firefox since Hulu can't be played in HD in that browser anyway.
  • Try placing the video card for maximum performance on the nvidia control panel. Also, does the same problem occur when lowering the monitor's resolution?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)