PH517-51 Helios 500 LCD cable?

DocPr3dator
DocPr3dator Member Posts: 10

Tinkerer

Where can i find PH517-51 Helios 500 LCD cable?

Best Answers

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Answer ✓
    Here you go! Just check which one is yours Full HD or Ultra HD.

    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi DocPr3dator,

    To purchase a new cable please contact acer tech support tech will provide the part number and also you can get acer part patners contact details to purchase the cable. 

    https://www.acer.com/worldwide/
  • DocPr3dator
    DocPr3dator Member Posts: 10

    Tinkerer

    edited March 2021
    Hey  @Easwarthanks a lot bro ! But with due respect despite multiple live chats with acer technical support they never helped me with this issue . In all honesty customers mean nothing to acer once their warranty runs out . After too many efforts acer provided me with their partnered spare parts dealer . However those dealers dont respond to their contact number or email i have left them like a thousand messages  yet no reply . Acer tech support is one of the worst helpline you would ever face in your life and its my sincere advice to all fellow users and future customers to think a billion times before wasting your hard earned money into buying any acer product specially a gaming laptop . I spent almost 3000 USD for this Acer Predator Helios 500 PH517-51  and i started having this screen glitching issue 4 months after my warranty ran out so whenever i contacted acer about this issue they had nothing to do with me since i didnt have warranty . I even asked them to please guide me about my spare parts  or any other software steps that i could take myself to fix this before giving this laptop to some local repair shop but they always gave me an inconsiderate response .  Really disappointed in Acer and i should have never invested that much money . 
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited March 2021
    Hey  @Easwarthanks a lot bro ! But with due respect despite multiple live chats with acer technical support they never helped me with this issue . In all honesty customers mean nothing to acer once their warranty runs out . After too many efforts acer provided me with their partnered spare parts dealer . However those dealers dont respond to their contact number or email i have left them like a thousand messages  yet no reply . Acer tech support is one of the worst helpline you would ever face in your life and its my sincere advice to all fellow users and future customers to think a billion times before wasting your hard earned money into buying any acer product specially a gaming laptop . I spent almost 3000 USD for this Acer Predator Helios 500 PH517-51  and i started having this screen glitching issue 4 months after my warranty ran out so whenever i contacted acer about this issue they had nothing to do with me since i didnt have warranty . I even asked them to please guide me about my spare parts  or any other software steps that i could take myself to fix this before giving this laptop to some local repair shop but they always gave me an inconsiderate response .  Really disappointed in Acer and i should have never invested that much money . 

    I am very sorry to hear what your experiencing, unfortunately, the Acer community is not a direct porta for escalations or tech support or a Customer service portal, this is a peer to support forum and members are permitted to post their comments and opinions as long as they do not violate the guidelines. Not everyone here has the same level of computer expertise or knowledge on a specific topic, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas. 

    I can recommend you contacting our part partner to see if he can better assist you: 
    Kev0806 Authorized Parts Partner MESSAGE 

    @Kev0806 can you help me with this user, please?

    Thank you,
    Acer-Manny
  • DocPr3dator
    DocPr3dator Member Posts: 10

    Tinkerer

    @Acer-Manny @Kev0806 i need B173HAN03.1 AU Optronics FHD 144Hz G-Sync enabled screen and a 50.Q3NN7.010 LCD FHD NVSR display cable compatible for my PH517-51  Acer Predator Helios 500
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    @DocPr3dator
    Please visit our Website www.sourceitstore.com put in the part numbers you are looking for and you can purchase the parts right there. If your part number doesn't come up please contact us and we will add it if we have it available. Thank you in advance for reaching out we are always happy to help. If you have any further questions you can reach me directly at Kevin@sourceits.com or toll free at 1-866-414-9303 x101
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303
  • DocPr3dator
    DocPr3dator Member Posts: 10

    Tinkerer

    @Kev0806 i couldn't find those spare parts on your website so i have left you an email with details .
  • DocPr3dator
    DocPr3dator Member Posts: 10

    Tinkerer

    @Acer-Manny also i would like to mention that your live chat technical support gave me these two links : 

    capitaldatausa.com 
    sourceitstore.ca 

    Both of these websites neither attend their contact number nor respond to any messages that i left them . Its been 2 months that i am stuck with this issue of not being able to fix my glitching screen which seems to be related to either my screen panel or display cable  . So i have been looking for these 2  genuine spare parts : 
    B173HAN03.1 FHD 144Hz G-Sync Screen  and a  50.Q3NN7.010 LCD FHD NVSR display cable compatible for my Acer Predator Helios 500  PH517-51
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    @DocPr3dator
    I cannot speak to Capitaldatausa, but I can tell you that here at SourceITstore.ca (or Com) we answer dozens of calls a day. Our pricing is listed on most Acer product on our site (although not always in immediate stock) we can normally get the parts you are looking for within 7-10 business days. I'm sorry that you have not received a response from our Contact us page but I can assure you we work very hard to assist every single Acer customer that reaches out. If you have any further questions or requirements please do not hesitate to contact us, or call me directly at 866-414-9303 x101. Have a great day. 
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303
  • Kev0806
    Kev0806 Member, Parts Partner Posts: 89 Authorized Parts Partner
    Answer ✓
    @DocPr3dator
    Sorry 1 more thing.. here are the links to your parts as per my response to your email this morning. 

    Here is the link to the ACER part for your LCD Screen

     https://www.sourceitstore.com/product/kl-17305-010/

    and the link for the LCD Cable.

     https://www.sourceitstore.com/product/50-q3nn7-010/

    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303