Acer predator Helios 300 (2019) keyboard issue - Ph-315-52-78VL

Skulker
Skulker Member Posts: 4 New User
edited March 2021 in Predator Laptops
Hey Guys, some of my keyboard keys stopped working this morning without any reason it was working fine yesterday this happened suddenly i don't know why i tried reinstalling keyboard driver but nothing help the keys also not beside each other the keys are [s] key and [3,9,/,+] keys in the numbed completely away from each other can some one help me!

​​​​​​​//Edited the content to add model name on title.

Answers

  • what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Skulker
    Skulker Member Posts: 4 New User
    what is the exact model? example an515-51-75kz.
    Ph-315-52-78VL
  • a) try uninstalling the keyboard driver through the device manager;
    b) check if the problem occurs here: https://www.keyboardtester.com/tester.html
    c) check if the same keys stop working, using an external USB keyboard!
    d) turn off the computer, disconnect the power adapter, press the power button for thirty seconds and leave the laptop off for thirty minutes;
    e) check the version of the bios:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • bobsnvagene69
    bobsnvagene69 Member Posts: 1 New User
    I know its too late but did you find a fix to your issue, I am facing a similar issue now.