Acer Nitro 5 AN515-55 Service

KOMMYHUCT
KOMMYHUCT Member Posts: 4 New User
edited February 2021 in Nitro Gaming
I currently have an Acer Nitro 5 AN515-55, and lately it began making weird noises on the right side of the laptop(apparently GPU fan). I have a 24 months warranty and wanted to send my laptop to acer service, but in their rules of sending rules it is written that they can restore the laptop to factory new settings if needed. I can't make a backup and only have a week to fix this problem. My question is, why would they delete all of the data because of fan replacement? I'm a student and don't have time to backup all of my 1500 gb data. Is it somehow possible to ask them not to do that? Because in their policy it is written that they can do it if they want. Thanks in advance.

AN515-55
Intel Core I7 10750H
RTX 2060
16


Answers

  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    @KOMMYHUCT
    Yes, we understand the problem with the Fan, but there might be chances that they need upgrade few of the features of the OS system  or some driver as well, because of that only there are more possible changes of installing the OS ,some times they might also update the BIOS as well.
    Click on 'Yes' if the comment answers your question!
  • KOMMYHUCT
    KOMMYHUCT Member Posts: 4 New User
    Jack22 said:
    @KOMMYHUCT
    Yes, we understand the problem with the Fan, but there might be chances that they need upgrade few of the features of the OS system  or some driver as well, because of that only there are more possible changes of installing the OS ,some times they might also update the BIOS as well.
    Can they just switch out my hard drive and ssd and put their own for testing? I'm sure they have additional hard drives/ssds for this kind of stuff.
  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    @KOMMYHUCT
    When you call the Acer support, request them to mentioned that you dont want the data to be wiped off since its the issue with Fan. They will for sure do their best not to wipe or you can also check with them whether you can send the unit without the HDD or the SSD 
    Click on 'Yes' if the comment answers your question!
  • KOMMYHUCT
    KOMMYHUCT Member Posts: 4 New User
    Jack22 said:
    @KOMMYHUCT
    When you call the Acer support, request them to mentioned that you dont want the data to be wiped off since its the issue with Fan. They will for sure do their best not to wipe or you can also check with them whether you can send the unit without the HDD or the SSD 
    ok ill try to tell them, thanks
  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    @KOMMYHUCT
    You welcome :)
    Click on 'Yes' if the comment answers your question!