Acer Nitro 7 Blue Screen Loop and Won't Boot Past POST to Reinstall Windows

I was watching TV and had the laptop on in the background. It wasn’t doing anything, just sitting in file explorer I think. It suddenly blue screened and restarted, then hung on the Acer boot screen for about 20 minutes. I turned it off and on again and it became stuck in a blue screen loop.

I'd list the blue screen codes but I've seen about 7 different ones and can't remember them all. The most common one though is the SYSTEM_SERVICE_EXEPTION error. Often the laptop won't restart itself after blue screening too. I'll try and write them here as I keep trying to fix it:

IRQL_NOT_LESS_OR_EQUAL
SYSTEM_SERVICE_EXEPTION
PAGE_FAULT_IN_NONPAGED_AREA
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

I managed to log into windows yesterday and updated my drivers, but shortly after it blue screened again. I managed to get into Windows Repair and began a system restore to Feb 10th, but it blue screened during that too.

I have since tried to reinstall windows, but during the install process the laptop needs to restart, upon restart the laptop forgets it's installing windows and does not continue installation. Now I have a C: Drive with only a partial windows install on it. When I boot the laptop I can not get past the Acer logo, even when trying to boot to a USB Windows Installation Drive - it always hangs at the Acer boot screen.

I have tried:

Booting into safe mode
Booting using a USB drive
Reinstalling windows
Disabling Secure Boot and Fast Boot in the BIOS
Changing boot order in BIOS

Accepted answers

All comments

Tachi13

Hi @MrDeftino

Try purchasing a USB bootable media, if you created the USB media, it could be bad or in a wrong format. Go to the BIOS setup, Boot and select the boot device as the removable media or the USB drive. Do not repair or upgrade the OS, completely reinstall the OS and don't keep the old files. Format your HDD or SDD and then try installing the OS, if you want to keep your personal files, you can get a Sata to USB adapter, remove the harddisk and connect it to a different computer and take backup, but it could be a little difficult.

Please share an update.

Please click on "yes" if you find this answer helpful.

christy1

MrDeftino
Try reinstalling the windows from the below link.

https://www.microsoft.com/en-in/software-download/windows10

MrDeftino

Tachi13 said:

Hi @MrDeftino

Try purchasing a USB bootable media, if you created the USB media, it could be bad or in a wrong format. Go to the BIOS setup, Boot and select the boot device as the removable media or the USB drive. Do not repair or upgrade the OS, completely reinstall the OS and don't keep the old files. Format your HDD or SDD and then try installing the OS, if you want to keep your personal files, you can get a Sata to USB adapter, remove the harddisk and connect it to a different computer and take backup, but it could be a little difficult.

Please share an update.

Please click on "yes" if you find this answer helpful.

Thanks for your answer. I’m afraid I’ve already tried this option in two forms: creating a USB ISO of Windows and also making a bootable USB using the media creation tool. Both result in a hang at the Acer boot screen when I select the option to boot from USB.

I have also tried installing Windows on the USB via Rufus and booting directly into windows from that. Same result - hang on the Acer boot screen.

christy1

MrDeftino
If its freezing on post screen itself then it's a hardware. Ssd might be faulty.

MrDeftino

christy1 said:

MrDeftino
If its freezing on post screen itself then it's a hardware. Ssd might be faulty.

I’ve tried booting with all different combinations of my 3 disk drives available - 2 SSDs and an HDD. All combinations have the same result. Also tried one ram stick at a time with no solution. If it’s hardware related I fear it could be the mobo, graphics card, cpu or battery. It’s less than a year old so there should be absolutely no hardware issues at this stage.

christy1

MrDeftino said:

christy1 said:

MrDeftino
If its freezing on post screen itself then it's a hardware. Ssd might be faulty.

I’ve tried booting with all different combinations of my 3 disk drives available - 2 SSDs and an HDD. All combinations have the same result. Also tried one ram stick at a time with no solution. If it’s hardware related I fear it could be the mobo, graphics card, cpu or battery. It’s less than a year old so there should be absolutely no hardware issues at this stage.

Since its less than a year,contact acer as its the best solution. do it before the warranty runs out.

https://www.acer.com/worldwide/

StevenGen

MrDeftino said:

I was watching TV and had the laptop on in the background. It wasn’t doing anything, just sitting in file explorer I think. It suddenly blue screened and restarted, then hung on the Acer boot screen for about 20 minutes. I turned it off and on again and it became stuck in a blue screen loop.

I'd list the blue screen codes but I've seen about 7 different ones and can't remember them all. The most common one though is the SYSTEM_SERVICE_EXEPTION error. Often the laptop won't restart itself after blue screening too. I'll try and write them here as I keep trying to fix it:
IRQL_NOT_LESS_OR_EQUAL
SYSTEM_SERVICE_EXEPTION
PAGE_FAULT_IN_NONPAGED_AREA
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

I managed to log into windows yesterday and updated my drivers, but shortly after it blue screened again. I managed to get into Windows Repair and began a system restore to Feb 10th, but it blue screened during that too.

I have since tried to reinstall windows, but during the install process the laptop needs to restart, upon restart the laptop forgets it's installing windows and does not continue installation. Now I have a C: Drive with only a partial windows install on it. When I boot the laptop I can not get past the Acer logo, even when trying to boot to a USB Windows Installation Drive - it always hangs at the Acer boot screen.

I have tried:
Booting into safe mode
Booting using a USB drive
Reinstalling windows
Disabling Secure Boot and Fast Boot in the BIOS
Changing boot order in BIOS

Just as a suggestion and from experience, if its booted after your bluescreen then its not your mobo, as all your errors and the bluescreen are due to and that your Win-10 is corrupted and as your repair didn't work and hung it must be a corrupted bios issue, take the CMOS battery out and leave it out for about 30 min and then refit it (be careful to put it back the right way and not to short anything) then reboot and do a clean install with booting into the Win-10 installation USB and make sure that you follow a complete format, look at this comprehensive guide of ‘How To Do A Clean Installation Of Windows 10” and follow this link guide and do the "Clean Install" which gives you a guide to a complete format of the hard drive and then install windows.

After all drivers are installed for your Nitro 7 through Win-10 you will get some drivers that are not included with the Win-10 installation, then, go to the Acer Nitro 7 support site for your laptop and update the bios to the latest, if it hasent got the latest bios but, be very careful with updating the bios as its got to be done correctly (follow the readme instructions provided) as your laptop should never ever be switched off and/or operated when a bios update is done until it reboots! Then, install the remaining obsolete drivers that are missing. Also and for your the proper health and function of the SSD drive activate the TRIM command within windows, so that your SSD functions appropriately and properly within windows, try that and let us know, as all the errors that you are getting below are a sign that there are allot of problems within your Win-10 OS e.g. like the ones below and the rest of them which have corruted your hard drive and your hard drive needs formatting:

1. IRQL_NOT_LESS_OR_EQUAL - this indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at an invalid address while at a raised interrupt request level (IRQL). This is typically the result of either a bad pointer or a pageability problem.

2. System Service Exception - is caused by incompatible, faulty or outdated drivers. Don’t worry; it’s probably not something you did. Drivers can become a problem overnight – one day they’re working fine, the next, they’re causing a blue-screen.

3. PAGE_FAULT_IN_NONPAGED_AREA - The nonpaged area contains important data for system operation. This error occurs when Windows cannot find the data that should be stored in the nonpaged area or the error also occurs when the wrong system service or the wrong driver code is installed on the computer.

4. SYSTEM THREAD EXCEPTION NOT HANDLED - is an error which appears on a Blue Screen of Death (BSOD) when process threads running critical windows services fault. It has been mainly reported by users of Windows 8, 8.1 and 10.

MrDeftino

StevenGen said:

MrDeftino said:

I was watching TV and had the laptop on in the background. It wasn’t doing anything, just sitting in file explorer I think. It suddenly blue screened and restarted, then hung on the Acer boot screen for about 20 minutes. I turned it off and on again and it became stuck in a blue screen loop.

I'd list the blue screen codes but I've seen about 7 different ones and can't remember them all. The most common one though is the SYSTEM_SERVICE_EXEPTION error. Often the laptop won't restart itself after blue screening too. I'll try and write them here as I keep trying to fix it:
IRQL_NOT_LESS_OR_EQUAL
SYSTEM_SERVICE_EXEPTION
PAGE_FAULT_IN_NONPAGED_AREA
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

I managed to log into windows yesterday and updated my drivers, but shortly after it blue screened again. I managed to get into Windows Repair and began a system restore to Feb 10th, but it blue screened during that too.

I have since tried to reinstall windows, but during the install process the laptop needs to restart, upon restart the laptop forgets it's installing windows and does not continue installation. Now I have a C: Drive with only a partial windows install on it. When I boot the laptop I can not get past the Acer logo, even when trying to boot to a USB Windows Installation Drive - it always hangs at the Acer boot screen.

I have tried:
Booting into safe mode
Booting using a USB drive
Reinstalling windows
Disabling Secure Boot and Fast Boot in the BIOS
Changing boot order in BIOS

Just as a suggestion and from experience, if its booted after your bluescreen then its not your mobo, as all your errors and the bluescreen are due to and that your Win-10 is corrupted and as your repair didn't work and hung it must be a corrupted bios issue, take the CMOS battery out and leave it out for about 30 min and then refit it (be careful to put it back the right way and not to short anything) then reboot and do a clean install with booting into the Win-10 installation USB and make sure that you follow a complete format, look at this comprehensive guide of ‘How To Do A Clean Installation Of Windows 10” and follow this link guide and do the "Clean Install" which gives you a guide to a complete format of the hard drive and then install windows.
After all drivers are installed for your Nitro 7 through Win-10 you will get some drivers that are not included with the Win-10 installation, then, go to the Acer Nitro 7 support site for your laptop and update the bios to the latest, if it hasent got the latest bios but, be very careful with updating the bios as its got to be done correctly (follow the readme instructions provided) as your laptop should never ever be switched off and/or operated when a bios update is done until it reboots! Then, install the remaining obsolete drivers that are missing. Also and for your the proper health and function of the SSD drive activate the TRIM command within windows, so that your SSD functions appropriately and properly within windows, try that and let us know, as all the errors that you are getting below are a sign that there are allot of problems within your Win-10 OS e.g. like the ones below and the rest of them which have corruted your hard drive and your hard drive needs formatting:
1. IRQL_NOT_LESS_OR_EQUAL - this indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at an invalid address while at a raised interrupt request level (IRQL). This is typically the result of either a bad pointer or a pageability problem.

2. System Service Exception - is caused by incompatible, faulty or outdated drivers. Don’t worry; it’s probably not something you did. Drivers can become a problem overnight – one day they’re working fine, the next, they’re causing a blue-screen.

3. PAGE_FAULT_IN_NONPAGED_AREA - The nonpaged area contains important data for system operation. This error occurs when Windows cannot find the data that should be stored in the nonpaged area or the error also occurs when the wrong system service or the wrong driver code is installed on the computer.

4. SYSTEM THREAD EXCEPTION NOT HANDLED - is an error which appears on a Blue Screen of Death (BSOD) when process threads running critical windows services fault. It has been mainly reported by users of Windows 8, 8.1 and 10.

Thanks for your feedback.

I did try the CMOS battery yesterday before you left this comment, but I only left it out for a couple of minutes. My time and settings had reset, but it still remembered the system password and (I think) was still on, and the bios version was still the most up to date version. Does this mean the BIOS wasn't fully reset?

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