Acer Nitro 5 (AN517-52-58PM) - Black screen but power light is on

Hi,

I've got an Acer Nitro 5 (AN517-52-58PM), It was working fine and I've had no real problems but I'm fairly sure the battery ran out of power when I left the room briefly. I put the charger in and tried to turn it on however after a brief 1 second of noise coming from it booting up it goes silent but the blue light is on.

I've tried turning it off and on a few times but it still doesn't work.

I went to trying closing the lid and as I moved the screen down, it briefly flashed and I could see lock screen.

Any tips on how to sort this?

Thanks

Accepted answers

All comments

Jack22

@DMcC
Remove the charger , still if you see any light press and hold the power button until all the lights go off, than press the power button

christy1

DMcC

Try to do the above step as suggested jack22 if its still not working then try for a power drain.

Shutdown the laptop with long press on the power button for 5sec.. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.
If there is no pin hole then press and hold the power button on the unit for 12secs.

DMcC

Thanks for the reply.

I've removed the charger and tried what you suggested however I still have the same issue. Brief noise of a boot up then goes silent. The blue light remains on.

DMcC

christy1 said:

DMcC

Try to do the above step as suggested jack22 if its still not working then try for a power drain.

Shutdown the laptop with long press on the power button for 5sec.. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.
If there is no pin hole then press and hold the power button on the unit for 12secs.

Thanks for the reply!

It doesn't appear to have a pinhole so I turned it off after holding the power button for 12 seconds.

Initially it did the same thing as before however its no longer silent, I can hear the laptop running but the screen is still black.

DMcC

Little bit of progress, I've connected my Hdmi to my TV and I'm able to see the display on my TV. Does this help narrow down the issue?

christy1

DMcC said:

Little bit of progress, I've connected my Hdmi to my TV and I'm able to see the display on my TV. Does this help narrow down the issue?

It looks like the internal display has gone bad. is it under the warranty.

DMcC

christy1 said:

DMcC said:

Little bit of progress, I've connected my Hdmi to my TV and I'm able to see the display on my TV. Does this help narrow down the issue?

It looks like the internal display has gone bad. is it under the warranty.

Yea still under warranty, only got it 6 months ago.

Jack22

@DMcC
Please call the Acer support they will help you on the issue
check the below link to call Acer support
https://www.acer.com/worldwide/support/

christy1

DMcC said:

christy1 said:

DMcC said:

Little bit of progress, I've connected my Hdmi to my TV and I'm able to see the display on my TV. Does this help narrow down the issue?

It looks like the internal display has gone bad. is it under the warranty.

Yea still under warranty, only got it 6 months ago.

Its an hardware issue as said before. dont waste money fixing it outside. contact acer for a free service as its under warranty.
https://www.acer.com/worldwide/

Quick Links

Top Members

Weekly

Puraw 445

StevenGen 255

RenanVilela 80

GAMING6698 70

Jack22 65

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™