Acer Switch Alpha 12 screen peeling from backing on left side

Aptivari
Aptivari Member Posts: 3 New User
I've been having this issue for a few months now and it doesnt effect the functionality but it seems dangerous and quite annoying. Does anyone have any idea on how to fix this?
Here is my serial number based on the detection tool: 64902303
Any help would be appreciated. Thanks!

Answers

  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    @Aptivari
    So its to check with a local tech in your area or also Acer might have best option for you to fix it.
    So try to check calling Acer that how they can help to fix it. Check the link below to contact Acer

    Click on 'Yes' if the comment answers your question!
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    edited February 2021
    @Aptivari can you show us a picture? Some of the SA12s have had issues with the battery bulging enough to push the screen away from the case. Is that what you are seeing? If so the solution is to replace the bulging battery, and if you are careful it's not too tough to do.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Aptivari
    Aptivari Member Posts: 3 New User
    edited February 2021
    @Jack22 I dont think its under warranty anymore because i have had it for about 4 years now.
  • Aptivari
    Aptivari Member Posts: 3 New User
    @billsey yeah ill take a picture when i get home. I'm not sure if its the battery i'd have to open it up to check

  • santiargy
    santiargy Member Posts: 9

    Tinkerer

    I have the same issue. I read in another thread that this is because of the battery expanding. Seems to me like something ACER should take care of as clearly not something expected to happen. Not normal wear and tear but a design/manufacturing flaw.
  • ShawnD
    ShawnD Member Posts: 1 New User
    @Acer-Manny, I have seen on many threads there is an issue with the battery in the Switch Alpha 12 expanding and that you had been assisting them with their issues.

    I would like to know what the options are for repairing it. I have the S5-271-55Q6 and the battery has bulge to the point where it has cracked the screen. I have attached some pictures of the current state of the laptop.

    If you could let me know, that'd be great. Thanks.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi peteradventurer,

    Screen is damaged we can't fix it by our end. So I recommend you to check with your local tech. 
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    @peteradventurer you should replace the battery if it is bulging like that.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.